Clerical Supervisor

Job Title:

Outpatient Admissions Supervisor

Department:

Patient Access / Outpatient Services

Full Time/PRN:

Full Time

Job Summary

The Outpatient Admissions Supervisor is responsible for overseeing daily outpatient registration and admissions operations. This role ensures accurate patient registration, insurance verification, scheduling support, pointofservice collections, and delivery of excellent customer service. The Supervisor leads staff, ensures compliance with regulatory and payer requirements, monitors productivity and quality metrics, and collaborates with clinical and revenue cycle teams to promote efficient patient access operations.

Essential Duties & Responsibilities

Supervise outpatient registration and admissions operations; Lead, coach, train, and evaluate staff; Monitor registration accuracy, insurance verification, and authorization workflows; Ensure compliance with federal, state, and payer requirements; Oversee pointofservice collections and financial counseling; Resolve patient concerns and escalated issues; Coordinate staff schedules and workflow assignments; Analyze productivity, quality, and denial reports; Collaborate with clinical, billing, and revenue cycle teams; Support EHR and registration system optimization; Develop policies, procedures, and training materials; Participate in audits and corrective action plans; Maintain HIPAA compliance; Support organizational goals and continuous improvement initiatives.

Skills & Competencies

Strong organizational and multitasking abilities; Excellent verbal and written communication skills; Proficiency in Microsoft Office; Leadership and staff development skills; Ability to motivate and manage performance; Strong analytical and problemsolving skills; Ability to identify workflow inefficiencies and implement improvements.

Minimum Qualifications

High school diploma or equivalent required; Associate degree or higher preferred; Minimum 3 years of clerical/administrative experience preferred; At least 1 year of supervisory experience preferred; Proficiency in Microsoft Office Suite; Strong organizational and timemanagement skills; Excellent communication skills.

Physical Requirements

Prolonged periods of sitting, standing, and computer use; Ability to communicate effectively in person and by phone; Occasional lifting of office materials up to 20 pounds.

All candidates must be able to perform the essential functions of this position. The American with Disabilities Act (ADA) requires that reasonable accommodations be made for qualified individuals to help perform the essential functions of the position. South Central Regional Medical Center is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender, national origin, age, disability, or genetic information.