Office Clerk - Administrative Officer

Regular Schedule: 34 hours per week.

Non-Merit vacancies exists in the Bureau of Community Health Services, Department of Health and Human Services.

Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan.

A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants.

All interested candidates must apply at this time.

List all promotions and changes in job duties due to reclassification as separate work experiences on your application. Applicants must include the dates of the promotions and reclassifications.

(Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.)

You can attach your transcript(s) and/or license(s) to your application.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

The Office Clerk is responsible for reviewing and screening applications for Family Investment Administration (FIA) programs; verifying and interpreting information needed to make determinations and resolve problems in accordance with agency policies and procedures; interviewing and interacting with applicants/recipients to request verifications, and assisting customers in obtaining the required information necessary for Family Investment case managers to make a determination of eligibility for benefits.

EXAMPLES OF ESSENTIAL DUTIES

• Accepts paperwork and information from customers and the local departments of social services.
• Enters customer information and records information into the appropriate database.
• Screens applications for FIA benefits, prepares and forwards packages to appropriate staff.
• Interviews and interacts with applicants to request and to verify information for pending cases in E&E. Assists customers in obtaining required information and documentation.
• Answers telephone calls from customers, DSS staff, advocates, physicians, attorneys, etc. and/or routes them to appropriate staff.
• Reviews, evaluates and verifies information. Proofreads, reviews, and examines documents for accuracy and completeness.
• Monitors and tracks cases that appear on pending reports so that a decision of eligibility can be made within appropriate timelines. Assists FIA staff in processing routine and simple changes.
• Prepares and edits correspondence, reports, charts, forms, graphs, schedules and other documents using a typewriter or the keyboard of a personal computer.
• Provides other related clerical support services as needed.

(NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.)Possession of a high school diploma or an appropriate high school equivalency
PLUS
one year's general clerical experience.

(Additional experience as described in the essential duties may be substituted on a year-for-year basis for the required education. Additional education may be substituted on a year-for-year basis for the required experience.)

Knowledge, Skills and Abilities

• Knowledge of office procedures and filing systems.

• Knowledge of County rules and departmental regulations and procedures.

• Skill in operation of office machinery and automated office systems.

• Ability to communicate clearly.

• Ability to read and comprehend simple instructions and documents.

• Ability to answer routine questions.

• Ability to maintain files.

• Ability to process information according to established guidelines.

• Ability to effectively deal with the public.

Proof of Education, License and Certification
Applicants are required to submit proof of driver's license and education beyond high school to meet the qualifications of the position. Diplomas or transcript(s) must show the applicants major field of study. Copies and unofficial transcripts are acceptable. Documents must be mailed or delivered to:

ATTN: Office Clerk/Administrative Officer I - Non-Merit
Office of Human Resources
Baltimore County Government
308 Allegheny Ave.
Towson, MD 21204

EXAMINATION PROCEDURE
Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes. Physical and Environmental Conditions
The work among positions in this class varies, but most often involves frequent walking and standing, some lifting and carrying of objects of moderate weight.

Medical Examination and Employment Background Investigation
Applicants selected for employment with Baltimore County must successfully complete a physical examination, drug screening and employment investigation, including, but not limited to criminal background, education certification and fingerprinting checks.