Scheduling Receptionist

SUMMARY:

U nder the supervision of the Schedul i ng M anager , the PACE Southeast M i ch i gan (P ACESE M I ) Schedu l ing Recept i onist w i II support the schedul i ng team at our Corporate l ocation . This role w i ll i n i t iate automat i c reminder calls 4 8 hours ahead of all external appointments and wiII make confirmation calls to participants when appointments are first scheduled and document all calls in the PACE EMR system.

SPECIFIC DUTIES AND FUNCTIONS:

• Handles all data to be entered into the automatic reminder for 48 hour reminder calls
• Makes outgoing calls to participants to notify them of future appointments. Phone calls wiII be a large role for this position
• Document all calls in the PACE EMR s y stem
• Integrate appointments onto GrandPad user schedules as ava il able
• Help with checking scheduling voicemails as needed
• Manages call volume and opens and closes conversations appropr i ate l y.
• Records messages thoroughly, accurately and legibly and initials messages .
• Other duties as ass i gned

KNOWLEDGE, SKILLS AND ABILITIES:

• Requires a level of knowledge that is normally associated by completion of high school or equivalenc y.
• Have knowledge, skills and competencies to work effectively with populations of diverse background and a variety of ages .
• Requires the ability to function in a multi-task environment.
• Must be self-directed, flexible and committed to the team concept.
• Must demonstrate teamwork, initiative and willingness to learn .
• Must possess interpersonal and communicat i on s k ills .
• Requires basic knowledge of Microsoft Windows programs such as Word and Excel and comfortable using a computer .
• Must be willing to instruct others and be open to new learning e x per i ences .

WORKING CONDITIONS:

• Works in a clinical office setting with some exposure to communicable d i sease .