Admin Specialist- Waterworks

WATER ADMINISTRATION - City of Nampa

ADMINISTRATIVE SPECIALIST - WATERHiring Salary (DOE): $20.00 to $21.79 per hour

• This position is not eligible for Visa Sponsorship.

Department: WATERWORKSFLSA Status: Non-ExemptTravel Required: MinimalPosition Type: FTBenefit Eligible: YesPersi Eligible: YesReports To: Assistant Superintendent - WaterworksSchedule: Tuesday through Friday - 7:00a.m.-5:30p.m.

WE TAKE CARE OF OUR PEOPLE!

The City of Nampa offers competitive benefits and growth opportunities, including the following for full-time positions in City Government Departments:

• Medical
• Dental
• Vision
• PERSI Retirement Plan, with 11.96% employer contribution
• 401k & 457 Retirement Plans
• 11 Paid Holidays
• Paid Time Off (at least 4 weeks per year)
• Life Insurance with AD&D
• Short-Term Disability
• Long-Term Disability
• Flexible Spending Account
• Employer-Funded HRA VEBA Health Savings
• Wellness Program & Rewards
• Opportunity for student Public Service Loan Forgiveness
• Harward Recreation Center Discounts
• Other Great Benefits!

POSITION SUMMARY:The principal function of an employee in this class is to perform a variety of clerical and administrative support duties for the City Water & Irrigation Division. The work is performed under the supervision and direction of the Assistant Superintendent Administrative, but considerable leeway is granted for the exercise of independent judgment and initiative. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with assigned supervisors, other City employees, and the general public. The principal duties of this class are performed in a general office environment.

ESSENTIAL FUNCTIONS:

• Provides administrative support to key departmental personnel in relation to clerical requirements.
• Provides effective professional liaison between the Department and other City Departments, representatives from public agencies, area businesses, and the general public.
• Provides excellent customer service in person, over the phone, and through email communication. Maintain professionalism during difficult customer interactions and resolve issues effectively.
• Respond to customer questions, concerns, and service requests in a professional and timely manner.
• Listens to and directs comments and complaints from the public relating to domestic and irrigation water and takes appropriate action to resolve and refer such complaints.
• Interprets and applies departmental or office rules, policies, and regulations in accordance with prescribed procedures and guidelines.
• Dispatches water and irrigation staff per citizen requests.
• Prepares service request and work orders for Water Operators and Utility Technicians.
• Gathers, assembles, updates, distributes and/or files a variety of information, forms, records and data as requested using traditional filing systems or databases as necessary.
• Copies, packages and distributes a variety of written materials as requested by other designated office personnel.

ADDITIONAL FUNCTIONS:

• Assumes responsibility for other duties as required or assigned.
• Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions.
• Keeps immediate supervisor and designated others accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.
• Communicates and coordinates regularly with appropriate others to maximize the effectiveness and efficiency of interdepartmental operations and activities.
• Is punctual and timely in meeting requirements of performance, including attendance standards and work deadlines.
• Communicates information and states concerns in a clear and professional manner.
• Respects the opinion of others and demonstrates a reasonable relationship with employees, supervisors and others.

KEY BEHAVIORAL COMPETENCIES:

• Accountability - Ability to accept responsibility and account for his/her actions.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Commitment to Safety - Understands, encourages, and carries out the principles of integrated safety management; complies with or oversees the compliance with safety policies and procedures; completes all required training; takes personal responsibility for safety.
• Detail Oriented - Ability to pay meticulous attention to all aspects of a situation or task no matter how small or seemingly unimportant.
• Financial Aptitude - Ability to understand and explain economic and accounting information, prepare, and manage budgets, and make sound long-term investment decisions.
• Innovative - Ability to look beyond the standard solutions.
• Judgment - The ability to formulate a sound decision using the available information.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Reliability - The trait of being dependable and trustworthy.
• Time Management - Ability to effectively utilize available time for the completion of necessary job tasks.

REQUIRED EDUCATION, EXPERIENCE, & LICENSE/CERTIFICATIONS:

• Education: High School Graduate or General Education Degree (GED); Required
• Experience: 2 plus years of experience in clerical/Customer Service expertise or any combination of experience and training which provides the equivalent scope of knowledge, skills, and abilities necessary to perform the work.
• Computer Skills: Ability to operate computers using standard or customized software applications appropriate to assigned tasks and the ability and willingness to quickly learn and out use to new skills and knowledge brought about by rapid changing information and/or technology.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

• Strong oral and written communication skills.
• Thorough knowledge of Microsoft Office.
• Thorough knowledge of GIS mapping.
• Thorough knowledge of the City's Water System.
• Thorough knowledge of Federal, State and City rules and regulations regarding the safe production and delivery of potable and non-potable water to the public.
• Teamwork - Ability to work as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics.

WORK ENVIRONMENT:

• The principal duties of this class are performed in a general office environment.

The City of Nampa has a Drug/Alcohol Free Workplace Policy. Any offer of employment is contingent upon passing a pre-employment drug test and background check.

REASONABLE ACCOMMODATION STATEMENT:To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. A reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.

EEO STATEMENT:The City of Nampa is an equal employment opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, national origin, veteran, disability status or any other characteristic protected by federal, state, or local laws.