Consumer Protection Support Staff & Data Processing Specialist

This position is responsible for data entry of detailed information/data submitted on consumer complaint forms to the Consumer Protection Division. This includes complaints for General Consumer, Medical Licensing, Professional Licensing/HPU and Identity Theft.

• Process online/mailed/faxed/emailed complaints in Salesforce.
• Review and sort complaints by section.
• Prioritize data entry.
• Perform initial quality control to determine if complaint is complete or needs more information.
• Create and maintain contact records in Salesforce.
• Maintain signature files in Salesforce for mediators, analysts and attorneys in Consumer Protection Division.
• Function as contact person for files referred to other agencies, business to business complaints and no jurisdiction complaints.
• Ensure that files referred to state agencies receive a response.
• Backup for processing support staff, CPD telephone representatives and OAG receptionist.
• Other duties as assigned.

• High School diploma or equivalent.
• Two years general office experience required.
• Good customer service skills required.
• Must be detail oriented.
• Basic computer skills and knowledge of Adobe, Excel and Word.
• Must be able to communicate effectively, both orally and in writing, with all levels of staff.
• Must be able to work closely with other processing staff.
• Must be able to work on own at times with little supervision.