Office Administrator

Office Administrator

We are seeking a highly organized and detail-oriented Office Administrator to join our team. The ideal candidate will be responsible for managing daily office operations, providing exceptional customer service, and supporting various administrative functions. This role requires strong computer literacy, excellent communication skills, and the ability to multitask efficiently in a fast-paced environment. Knowledge of plumbing materials is a plus, but not required. Experience with QuickBooks Online is highly advantageous for this position. The Office Administrator will play a vital role in maintaining smooth office workflows and ensuring client satisfaction.

Pay: $20.00 - $25.00 per hour, depending on experience and qualifications.

Full-time, Monday through Friday, 8:00 AM to 5:00 PM

Duties

Speak with customers to understand issues and schedule service calls quickly and efficiently

Utilize QuickBooks for bookkeeping tasks such as invoicing, expense tracking, and financial record management

Provide customer support via phone, email, and in person, demonstrating excellent phone etiquette and customer service skills

Assist with inventory management and materials procurement processes

Use critical thinking to prioritize jobs and respond to customer needs

Dispatch technicians and coordinate daily service schedules

Handle customer concerns with patience and problem-solving skills

Process payments and assist with basic accounts receivable tasks

Follow up on outstanding invoices and assist with collections

Maintain accurate records, handle data entry, filing, and document proofreading to ensure accuracy and organization

Experience

Prior office management or administrative experience preferred

Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Experience with QuickBooks or similar bookkeeping software (Minimum of 1 year)

Strong organizational skills with the ability to prioritize tasks effectively

Excellent written and verbal communication skills

Proven experience in customer service with a focus on client satisfaction

Ability to manage time efficiently while handling multiple responsibilities simultaneously

Knowledge of plumbing materials is a plus

Benefits:

Health insurance

Dental/Vision Insurance

Paid time off

Retirement plan

We encourage candidates who are reliable, professional, and detail-oriented to apply for this exciting job opportunity!

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