Field Office Technician, Junior

at ASM Research, An Accenture Federal Services Compan in Boise, Idaho, United States

The Field Office Technician, Junior provides on-site technical support across distributed client locations within a federal IT environment. This role helps sustain the operational health, security posture, and usability of end-user devices, local technology assets, and collaboration capabilities that support day-to-day mission execution.

The position performs field-based troubleshooting, device wellness checks, and hands-on user support for desktop, peripheral, and basic connectivity issues. The role also serves as an important interface between end users and centralized support teams, ensuring incidents are documented accurately, escalated appropriately, and resolved in alignment with enterprise service standards.

Key Responsibilities

+ Provide on-site technical support for desktops, laptops, printers, peripherals, and related endpoint technologies across dispersed client locations.

+ Perform routine device wellness checks to validate system readiness, configuration compliance, patch status, and overall endpoint performance.

+ Troubleshoot hardware, software, printing, and basic network connectivity issues using approved support procedures, remote tools, and ticketing workflows.

+ Test, verify, and support conference room and collaboration technologies to improve operational readiness and minimize user disruption.

+ Install, image, configure, and maintain end-user equipment in accordance with enterprise build standards and operational procedures.

+ Document incidents, service actions, root causes, and resolution steps accurately within the designated IT service management process.

+ Coordinate with centralized support, infrastructure, and engineering teams to escalate unresolved issues and provide complete technical details for follow-through.

+ Support IT asset handling and disposal activities in accordance with organizational procedures, security controls, and compliance expectations.

Required Qualifications

+ Bachelors degree in Information Technology, Computer Science, or a related field, or equivalent relevant work experience.

+ 0-3 years of experience in field support, desktop support, help desk, or a related IT support function.

+ Working knowledge of hardware, software, and network troubleshooting, including setup and maintenance of end-user IT equipment.

+ Experience using remote support tools and ticketing systems in a structured service delivery environment.

+ Ability to manage multiple technical support tasks while pro