Records Coordinator Department of Human Services

Records Coordinator - Department of Human Services Salary $36,320.00 - $52,640.00 Annually Location Colorado Springs, CO Job Type Full-Time Job Number 2600163 Department Department of Human Services Division Children, Youth & Family Svcs Opening Date 04/30/2026 Closing Date 5/4/2026 11:59 PM Mountain FLSA Non-Exempt HR Contact Information Eryn Albright: ... Description Benefits Questions Need more information on completing a job application? See the EPC Application process here . VISION El Paso County will be a trusted regional leader known for excellence in county service delivery. PURPOSE We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive. VALUES Service Focused Collaborative Accountable Trustworthy Transparent Job Summary Do you enjoy working with data, staying organized, and ensuring nothing falls through the cracks? The Children, Youth, & Family Services Division at El Paso County is seeking a detail-oriented and reliable professional who can manage sensitive information with a high level of accuracy and confidentiality. In this role, you'll communicate regularly with internal teams, track and report on case activity, and ensure critical data is complete and up to date across systems. Success in this position requires strong Excel and Microsoft Office skills, adaptability, and a willingness to learn across functions through cross-training. If you're someone who values precision, follows through, and can navigate complex information with care, this is a great opportunity to support essential operations. Hiring Range: $40,000.00 - $44,000.00 annually This position has an anticipated work schedule of Monday - Friday, 8:00am - 5:00pm; Hybrid schedule may be available upon successful completion of the initial evaluation period; subject to change. Due to the sensitive nature of this role, additional background checks may be required, including a Government Program Fraud check and Child Welfare Abuse & Neglect database (TRAILS) check. Please be advised this position may close without advance notice, should we receive a sufficient number of qualified applications. This position provides records support for effective departmental operations. Prepares and organizes documents for conversion and storage, operates and maintains imaging equipment, and responds to calls for records services . Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in-person presence as an essential job function. Essential Duties/Responsibilities Researches records for various services and benefits through applicable databases for internal and external records requests; makes updates to programs or databases as needed. Organizes and prepares documents for filing or scanning. Performs quality assurance on all records and verifies documents that have been scanned/filed. Assesses physical and electronic records to ensure files are intact and include complete information. Responds to requests for records or information from clients, staff, and other authorized individuals in a timely manner. Researches, locates, retrieves, and transports hard-copy or electronic records/files. Indexes storage boxes and prepares boxes for storage. Operates computers for records research and indexing requirements. Scans and destroys hard copy and electronic records according to established retention schedule. Photocopies, prints, emails, organizes and redacts confidential information from records as needed. Processes, routes, and/or files incoming documents and provides follow-up as necessary. Handles outgoing documents, including processing certified and restricted mail. Operates computers and quality control equipment according to established procedures and requirements. Conducts quality assurance tests on all imaging equipment. Performs preventative maintenance and repairs minor equipment problems. Provides general administrative support as needed. Trains employees and provides assistance related to the scanning and electronic document management system as needed. Attends and participates in meetings and trainings as directed. Maintains internal reports related to record management duties. . Operates a vehicle to pick up and/or deliver materials. Loads and unloads boxes from department vehicles on a regular basis. As assigned, operates warehouse order picker equipment to store and retrieve boxes from multi-level shelving system on a regular basis. Operates pallet jack to move pallets of boxes around the warehouse on a regular basis. Operates a hand truck to move boxes around the warehouse on a regular basis. Performs other duties as required. Supervision Exercised: This classification does not have supervisory authority and requires no supervision or direction of others. Supervision Received: Receives intermittent supervision. This classification normally performs the job by following established standard operating procedures and/or policies. Regular direction, guidance, and coaching from supervisor is expected. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically. Qualifications Knowledge, Skills & Abilities Knowledge of records management and document storage techniques. Knowledge of computers and software applications, such as Word and Excel. Strong analytical, organizational, and planning skills and a high degree of integrity and trustworthiness in dealing with sensitive and confidential information. Ability to maintain strict confidentiality. Ability to diagnose, solve, and correct equipment problems. Ability to operate barcode devices, document scanners, and personal computers. Ability to maintain an orderly filing system and inventory control. Ability to manage multiple tasks and reprioritize as work situations change. Ability to efficiently plan, schedule and organize. Ability to work and communicate effectively with co-workers, County employees, clients, other agencies, and the public. Ability to provide excellent customer service. Maintain regular and punctual attendance. Required Education & Experience High school diploma or equivalent education. Two years of administrative or records management experience. Associate's degree in a related field may substitute for one year of the required experience. Bachelor's degree in a related field may substitute for two years of the required experience. Preferred Education & Experience: One year of customer service experience. Licenses/Certificates Must possess and maintain a valid driver's license. Must obtain and maintain necessary certifications/licenses as applicable to position. Pre-Employment Requirements Must pass conditional post offer background investigation, motor vehicle record check, drug screen, and physical examination. Work Conditions Duties are performed in an office/computing center or warehouse environment. Requires lifting of heavy files/boxes and pulling files from shelves. Required to stand and/or walk for long periods of time. Must be able to safely lift and carry up to 35 lbs. Employees may be subject to a noisy environment and work at heights using mobile equipment. Position may require the operation of machinery and equipment, such as a forklift, pallet jack etc.; may be exposed to dust. The classification specification above is intended to represent only the key areas of responsibilities and minimum qualifications; specific job assignments, duties, education, experience, licenses/certifications, and environmental conditions will vary depending on the needs of the department/office and the particular assignment. Changes to this document may only be made by a member of the Human Resources Department. El Paso County is an E-Verify and Equal Opportunity Employer. El Paso County adheres to Federal drug screening guidelines and requires a pre-employment drug screen. Full-time employees are eligible for the following benefits: Medical, dental, and vision benefits Paid vacation, sick, and personal leave 11 paid holidays Onsite health centers Onsite fitness centers Reach Your Peak wellness program Short and long term disability Life insurance Flexible spending accounts to include dependent care Employee assistance program Tuition reimbursement Retirement plan Deferred compensation (457b) Click on links for general benefits information and El Paso County Retirement Plan website . 01 How did you learn of this position? I am currently employed by EPC El Paso County Website Indeed.com Employee Referral Social Media (Twitter/Facebook) LinkedIn University/College Career Site Industry-specific Career Site Professional Membership Career Site Career Fair Other 02 Please select your highest level of education. High school diploma or equivalent education Associate's degree Bachelor's degree currently in progress Bachelor's degree Master's degree or higher None of the above 03 How many years of administrative or records management experience do you have? N/A Less than 1 year More than 1 year, but less than 2 years More than 2 years 04 How many years of customer service experience do you have? N/A Less than 1 year More than 1 year, less than 2 years More than 2 years 05 Please rate your customer service skills on a scale from 1-5, 5 being the highest. Please justify your response. 06 Please rate your Microsoft Office and computer proficiency on a scale from 1-5, 5 being the highest. Please justify your response. 07 Do you have a valid driver's license? Yes No 08 Have you read, and do you accept the work conditions as outlined in the job posting? Yes No Required Question Employer El Paso County (CO) Department Department of Human Services Address Citizen's Service Center 1675 West Garden of the Gods Road, 3rd Floor Colorado Springs, Colorado, 80907 Website