Office Assistant / CSR

Customer Service Representative / Office Assistant

Location: Supply, NC (Holden Beach)

About Us

At Aire Serv Heating & Cooling, we take pride in helping our customers breathe easy. As a locally owned HVAC company, were known for our dependable service, quality workmanship, and friendly team culture. We believe in treating our customers and our employees with respect and professionalism. If youre someone who enjoys helping people, likes staying organized, and pays attention to the details that keep things running smoothly, youll fit right in here .

Responsibilities

Answer incoming customer calls with professionalism and courtesy on a multi-line VOIP phone system

Make outbound calls using Aire Serv scripts to follow up with customers and confirm appointments

Return customer calls promptly to ensure satisfaction and resolve any concerns

Perform marketing and sales functions to promote additional services and earn new business

Maintain accurate customer records and job details in our system

Schedule and dispatch technicians for service and install appointments using ServiceTitan software (training provided)

Handle install paperwork, pull permits from local municipalities, and track inspections to completion

Check in and organize incoming equipment and material orders

Submit warranty registrations and process related paperwork for parts and systems

Maintain accurate records, digital files, and job documentation

Assist with daily office duties such as filing, scanning, and preparing job packets

Perform other duties as needed, which may include cross-training in related positions to support office operations

Qualifications

Previous administrative or customer service experience preferred (HVAC or dispatch background is a plus)

Proficient in Microsoft Word and Excel; able to learn new software quickly

Excellent written and verbal communication skills

Detail-oriented and organized, with strong data entry skills

Positive attitude, dependable work ethic, & a team player who can work independently

Must pass a background check and drug screening

Benefits & Compensation

Compensation based on applicant experience

Paid time off & holidays

Health, dental, vision, and life insurance

Opportunities for advancement

Supportive and professional work environment

Equal Employment Opportunity

Aire Serv Heating & Cooling provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected category under applicable law.

We are actively interviewing for this position - Apply today!

With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our code of values of Respect, Integrity, and Customer Focus while having fun in the process!