Documentation Specialist

Behind every award is a story, and ours is written every day by more than 900 dedicated employees and hundreds of compassionate volunteers who walk alongside patients and families when they need us most.

At Community Hospice & Palliative Care, we’re honored to be recognized with the Hospice Honors Elite award, a testament not just to our clinical excellence, but to the compassion we bring to every bedside, every home, every conversation. Every day, we serve approximately 1,500 patients living with advanced illness, wherever they call home, be it a private residence, a long-term care or assisted living facility, a hospital, or in one of our nine inpatient care centers.

We’re here to improve quality of life, to ease pain and lift burdens, and to be the Compassionate Guide that families need when time matters most. And most importantly, as the only non-profit hospice provider in the region, we never turn anyone away due to an inability to pay.

The Documentation Specialist will organize, communicate, process, and document information related to hospice certifications and consents according to state and federal regulations. Additionally, he/she will process and issue all patient admission and patient death letters.

Job Details

• Work Location: 4266 Sunbeam Road, Jacksonville, FL. No work from home at this time.
• Days/Hours: Monday - Friday 8:00am - 5:00pm; 40 hours a week
• Compensation: $20.00/hour base salary; plus full benefits package including 23 days annual PTO

Position Details

• Obtain attending/referring MD and CHPC MD signatures on hospice certifications within two (2) days of admission
• This may require travel to the physicians' office and/or facility to obtain the signature
• Document signatures in Suncoast
• Update patient’s chart with signed hospice certification
• Ensuring consents are accurately signed and documented
• Process and issue all Admission and Death Letters
• Provides excellent customer service and maintains an amicable and professional working relationship with Community Hospice’s referral sources and partners.
• Maintains a high level of confidentiality of all patient data as outlined in the Health Insurance Portability and Accountability Act (HIPAA).
• Meets the standards of the job, such as productivity, accuracy, quality standards, adherence to schedule
• Ability to work overtime as needed
• Performs all other duties as assigned

Education & Experience

• Minimum requirement of a high school diploma; Medical degree certificate, example CNA, Medical Coding, etc...or AA degree or higher preferred.
• 5+ years customer service experience
• 5+ years in a medical office environment

Desired Candidate Knowledge

• Intermediate computer skills, intermediate typing and data entry
• Excellent written and verbal communication skills
• Excellent time management and organizational skills
• Demonstrates effective people skills and sensitivities when dealing with others

Community Hospice & Palliative Care, including all of its subsidiaries and affiliated companies, is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA), as amended. We provide reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities and the ability to perform the essential functions of a position. If you require an accommodation to complete the application process, interview, or perform the essential functions of a role, please contact Human Resources at ... . We participate in E-Verify to confirm the employment eligibility of all newly hired employees.

Where applicable, and as required by law, employment with Community Hospice & Palliative Care may be contingent upon successful completion of a background screening initiated by the organization through the Florida Agency for Health Care Administration (AHCA) Background Screening Clearinghouse. More information about the Clearinghouse, including positions that require screening, can be found here: . Equal Opportunity Employer