System Administrator / MDM Support Specialist (L2.5)

Title: System Administrator / MDM Support Specialist (L2.5)
Duration: 6-12 months
Location Montreal - Hybrid (3 days WFO)

Pay Range: C$58 INC

Primary Skill Set: MDM, Intune

Role descriptions
1 Drive shiftleft of advanced MDM tasks and contribute to automation and standardization.
2 Act as an escalation buffer between L2 and L3, minimizing dependency on engineering teams.
3 Support highpriority and businesscritical incidents with clear ownership.
4 Maintain knowledge articles and SOPs; guide L2 engineers as required
5 Stakeholder Management

Must-Have
• Provide advanced support for enterprise MDM platforms (Client Intune / MobileIron / Endpoint Manager).
• Resolve complex issues related to device enrollment, compliance, access, policies, and application deployment.
• Manage endtoend device lifecycle activities across iOS, Android, and Windows devices.
• Perform root cause analysis for recurring MDM issues and implement preventive fixes.
• Excellent verbal and written communication skills

Good-to-Have
• Working knowledge of Azure AD, device identities, and authentication flows impacting mobile access.
• Strong command over ServiceNow for incident, problem, and change management within SLA boundaries.
• Support VIP and business critical incidents with strong ownership and communication.
Command/Scripting Development –Powershell Script, Unix commands.
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