Computer Data Entry Aide (H-HEAP)

HONOLULU COMMUNITY ACTION PROGRAM, INC.

POSITION DESCRIPTION

POSITION TITLE

: H-HEAP Computer Data Entry Aide

PROGRAM

: H-HEAP

GRADE

: Temporary (May - August)

REPORT TO

: H-HEAP Coordinator

SUPERVISES

: None

INTRODUCTION

The H-HEAP Computer Data Entry Aide will perform general clerical day-to-day operation duties from answering phones, faxing, making copies, filing documents, and data entry.

The position will review all incoming H-HEAP applications for final processing into the state data system. There will be times this position will assist with interviewing H-HEAP applicants in person or by phone to confirm accurate information in order to finalize client's application. The position will assist the H-HEAP Program Coordinator in running reports before final submission to the state. Other responsibilities include handling a high volume of incoming calls in a professional manner and maintain a high-level of confidentiality. This is a temporary position.

CORE COMPETENCIES

1.Communications - Must be able to communicate and work effectively with people of diverse social, economic and racial backgrounds. Must have the ability to read and write English at a high school level.

2.Teamwork - Has the ability and desire to work cooperatively with others on a team and as appropriate as a team leader. Demonstrates interest, skill, and success, in getting groups to learn to work together.

3.Problem Solving - Has the ability to systematically identify and define a problem, determines the cause of the problem, identify, and prioritize and select alternatives for a solution, and implement a best fit solution.

4.Build Collaborative Relationships/Teamwork - Develops and maintains win/win relationships and partnerships. The ability to develop, maintain and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support.

Page 1 of 3

H-HEAP Computer Data Entry Aide - Revised: 03-19-25

5.Decision Making/Problem Solving/Analytical Ability - Able to make difficult and appropriate decisions in a timely manner.

6.Self-Development - Has the ability to demonstrate self-initiative and motivation for continuous learning, personal development and personal growth.

ESSENTIAL POSITION RESPONSIBILITIES

Performs general data entry activities (inputting/retrieving information) from a variety of source documents

Types, proofreads, and prepares reports

Review documents to ensure accuracy, check for missing information, and/or other required documents

Must be able to work independently to meet deadlines.

Contact applicants and assist with completing their applications in person or by phone

Answer and informs callers about services in a professional manner

Interview clients to obtain information, explains the process, and completes the intake process

Provides and receives client information in person, by telephone, or mail to authorized individuals

Maintain accurate logs, daily schedules, taking messages, and performs follow- up with potential applicants

Maintains documents, files, applications and other pertinent information

Other duties may be assigned

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION

A high school diploma/equivalent is minimally required

EXPERIENCE

Two years of general clerical experience with answering phones, faxing, making copies, filing documents, data entry, and computer literacy in excel and access.

REQUIRED SKILLS, KNOWLEDGE & ABILITIES

Must maintain a high level of confidentiality

Page 2 of 3

H-HEAP Computer Data Entry Aide - Revised: 03-19-25

Must be able to read, write and speak in Standard English

Able to accept supervision and work with staff and community social services providers cooperatively

Able to deal effectively with a variety of people, situations, problems and changes

Able to work with people who are in stressful situations

Able to work independently, as well as in groups

Daily access to a vehicle preferred

Bilingual/bicultural skills, preferably in Marshallese, Chuukese, Samoan, Filipino, Korean, Laotian, Vietnamese, Japanese, or Chinese

DESIRED SKILLS, KNOWLEDGE & ABILITIES:

Knowledge of the characteristics of low-income areas and the community resources on Oahu

Knowledge of the multi-ethnic cultures common to Oahu

PHYSICAL DEMANDS/WORKING CONDITIONS:

Never/

At

Often/

Rarely

Times

Constant

Work Locations: in doors

X

Work Locations: outdoors

X

Work Locations: sitting

X

Walking/standing

X

Bending/crouching/reaching, etc.

X

Lifting/carrying - light (up to 10 lbs.)

X

- medium (11 to 20 lbs.)

X

- heavy (over 20 lbs.)

X

Contact with hazardous materials

X

Dust, smoke, odors, noise, etc.

X

Travel - inter-island

X

Travel-long distance (mainland, international)

X

Use standard office equipment (including PC keyboard)

X

Page 3 of 3

H-HEAP Computer Data Entry Aide - Revised: 03-19-25