Unit Clerk - Emergency Department (full-time)

Youll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet Recognition consecutively since 2006.

And youll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!

You can make a difference here.

About Us
Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.

Your Benefits
We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more. Click here for more information or download the Employee Benefits Guide .

Magnet: Commitment to Nursing Excellence
Billings Clinic is proud to be recognized for nursing excellence as a Magnet-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here to learn more!

Pre-Employment Requirements
All new employees must complete several pre-employment requirements prior to starting. Click here to learn more!

Unit Clerk - Emergency Department (full-time)
EMERGENCY DEPT SERVICES (Billings Clinic Main Campus)
req11451

Shift: Day, Evenings, Nights, Weekends
Employment Status: Full-Time (.75 or greater)
Hours per Pay Period: 0.90 = 72 hours every two weeks (Non-Exempt)
Starting Wage DOE: $17.15 - 21.44

Under general supervision and according to established policies and procedures, provides clerical support that is specific for the assigned unit. Is a role model for personal service excellence with patients, visitors and the interdisciplinary team. Supports unit activities that are essential to the smooth functioning of the patient care area. In monitored areas, observes patients monitor, and reports any rhythm changes to the nurse. Understands how monitoring equipment works and can trouble shoot when problems occur

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ESSENTIAL JOB FUNCTIONS
Supports and models behaviors consistent with Billings Clinics mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
Performs clerical duties to maintain unit flow which may include paperwork coordination, supply ordering and daily quality checks.
Utilizes electronic applications to support daily staff and patient workflow, which include, but are not limited to admissions and discharges, order entry and procedures coordination.Effectively utilize phone systems. Answers telephone calls, responds to routine inquiries and relays other calls and messages promptly. Notifies appropriate personnel of requests.
Interacts promptly with a polite, courteous and helpful disposition to assists patients/residents, family members, visitors and the interdisciplinary care team.Utilizes performance improvement principles to assess and improve the quality of patient/resident services. Supports the Magnet Model of quality nursing care.
Adheres to Billings Clinic safety standards, policies and practices. Anticipates and identifies problems and safety issues and initiates appropriate action.
Assists with limited patient/resident care duties such answering call lights, responding to alarms and delivering trays.Observes patient monitor and reports changes to patients nurse. Can identify life threatening dysrhythmias, maintain appropriate alarm limits, and edit memory on a regular basis, merging and deleting rhythms appropriately. Prints rhythm strips per unit standards and as needed for changes in patient rhythm or condition. Maintains report on each patient and gives shift report to oncoming Unit Clerk to include each patients rhythm and CPR status.
Maintains competency in all organizational, departmental and outside agency safety standards relevant to job performance.
Performs all other duties as assigned or as needed to meet the needs of the department/organization.

Knowledge, Skills, and Abilities

Customer service techniques and Personal Service Excellence (PSE) necessary to interact with patients/residents, families, and members of the interdisciplinary care team with a variety of developmental and sociocultural backgrounds
Verbal and written communication
Phone systems and telephone communications
**Rhythm interpretations in monitored areas
Interact professionally and effectively with the public and interdisciplinary care team
Perform basic clerical work that may include ordering supplies, assembling charts, organizing, stocking or quality checks.
Concentrate and pay close attention to detail when working to ensure attention to detail and accuracy.
Sit for prolonged periods of time
Utilize time management and organization concepts to maximize tasks efficiently
Maintain flexibility to adapt to a variety of workload assignments and/or interruptions
Recognize safety hazards and initiate appropriate preventative actions
Incorporate cultural diversity and age appropriate care into all aspects of communication and patient/resident care; scope of services provided will encompass age groups ranging from infant through geriatric
To lift, push and pull up to 50 pounds unassisted
Moderate complexity in prioritizing work load.
Requires ability to handle frequent interruptions with a high degree of stress.

Minimum Qualifications
Education
High school graduate or equivalent, preferred

Billings Clinic is Montanas largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at www.billingsclinic.com/aboutus

Billings Clinic is committed tobeing an inclusive and welcoming employer, that strives to be kind, safe, andcourageous in all we do. As an equal opportunity employer, our policies andprocesses are designed to achieve fair and equitable treatment of all employeesand job applicants. All employees and job applicants will be provided the sametreatment in all aspects of the employment relationship, regardless of race,color, religion, sex, gender identity, sexual orientation, pregnancy, maritalstatus, national origin, age, genetic information, military status, and/ordisability. To ensure we provide an accessible candidate experience forprospective employees, please let us know if you need any accommodations duringthe recruitment process.