Clinical Office Lead CMA - Urgent Care (Days)

The Back Office Team lead is responsible for rendering clinical care within the medical practice in support of and as directed by the physician. Will also have general responsibilities to assist in the day to day operation of this office to ensure quality patient care. Clinical care will include patient assessment, planning, intervention, and evaluation.

Education
High School Diploma or GED

Experience
Three years of related experience. Requires working knowledge of specialized practices, equipment, and procedures.

Licenses & Certifications
*Certified Medical Assistant
*Healthcare Provider (CPR)

Qualifications
*Ability to organize, analyze, and prioritize work load.
*Ability to work closely and provide effective team building leadership.
*Demonstrated ability in problem identification, analysis, and resolution.
*Knowledge of Word processing and Excel spreadsheets preferred.
*Must be capable of dealing tactfully and effectively with patients, family members, other employees, and physicians.
*Must be certified as a Medical Assistant by the AAMA or a Registered Medical Assistant by the AMT. We will accept certification from NCCT and NHA plus 3 years of experience. MA or nursing school may be used as part of the experience required.
*Must possess the cognitive ability to understand patients' medical records, physician's orders, and medical orders to be communicated to patient, hospital, and or other physician.
*Must possess the sense of discipline to work in accordance with accepted clinical standards.
*Neat, pleasant demeanor with the ability to communicate with a variety of people of different backgrounds.
*Prior experience of performing x-rays and EKG preferred. Area of Responsibilities
*Conducts monthly meetings with clinical staff to update on changes and provide educational material.
*Development - Maintain and update level of skill for pertinent medical assistant duties. Participate in continuing education. Participate in the development of new programs (ex: Process Improvement, Quality Initiatives).
*Patient Care - Demonstrate competency in patient care. Maintain patient's safe passage in and out of the clinic, and ancillary services. Greet, assess, and interview patients. Review present medications, allergy history, chief complaint, and brief interrogation of complaint. Update medication list and current problem list. Obtain past medical and surgical history, family history, social history, and vital signs. Anticipate needs of patients, and the doctor under whom I work. Prepare and assist patients for examination, treatment, or procedure by medical staff. Monitoring of patient during examination, or procedure. Administer injections, perform phlebotomy and or lab testing, wound care, suture removal, etc., as directed by provider. Supply patients with medication samples as instructed by provider. Obtain referrals and pre-certifications as necessary. Act as a liaison between provider and patient. Explain medications, side effects, treatments, diets, diseases and disease processes. Communicate with patients over the telephone. Provide test results, answer questions, and respond to messages in a timely manner, and provide clear documentation of this communication in the patient's record. Maintain patient confidentiality.
*Provides comprehensive analysis and provides feedback to Administration regarding issues that impact vaccine for children (VFC), CLIA, proficiency testing, supply ordering, and monitoring.
*Teamwork - Works well with others and functions as a team player. Offers ideas and solutions for issues that affect the team and work area. Stocks and orders supplies as needed. Maintains patient care areas. Participates in the training and skills development of new medical assistants. Assists in other areas of the office as necessary.
*Analyzes work on hand on a daily basis and determines how to allocate labor to achieve the greatest benefit. Determines when overtime work is needed and gets approval from the director.
*Customer Service - Participates in patient satisfaction initiatives. Demonstrates excellent customer service skills. Communicates effectively with patients and management regarding service recovery opportunities. Works together with other team members to achieve Office and System customer service goals.
*Other duties as assigned.
*Prepares monthly reports to include status of VFC ordering, private pay vaccine par levels, and all clinical competency updates.
*Safety - Maintains working knowledge of medical equipment and removes faulty equipment from use as necessary. Participates in safety programs.
*Works with others in the department to solve problems and make process improvements.

Compliance Statement
Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.

Education
High School Diploma or GED

Experience
Three years of related experience. Requires working knowledge of specialized practices, equipment, and procedures.

Licenses & Certifications
*Certified Medical Assistant
*Healthcare Provider (CPR)

Qualifications
*Ability to organize, analyze, and prioritize work load.
*Ability to work closely and provide effective team building leadership.
*Demonstrated ability in problem identification, analysis, and resolution.
*Knowledge of Word processing and Excel spreadsheets preferred.
*Must be capable of dealing tactfully and effectively with patients, family members, other employees, and physicians.
*Must be certified as a Medical Assistant by the AAMA or a Registered Medical Assistant by the AMT. We will accept certification from NCCT and NHA plus 3 years of experience. MA or nursing school may be used as part of the experience required.
*Must possess the cognitive ability to understand patients' medical records, physician's orders, and medical orders to be communicated to patient, hospital, and or other physician.
*Must possess the sense of discipline to work in accordance with accepted clinical standards.
*Neat, pleasant demeanor with the ability to communicate with a variety of people of different backgrounds.
*Prior experience of performing x-rays and EKG preferred.

Definitions
*The Back Office Team lead is responsible for rendering clinical care within the medical practice in support of and as directed by the physician. Will also have general responsibilities to assist in the day to day operation of this office to ensure quality patient care. Clinical care will include patient assessment, planning, intervention, and evaluation.

Contact With Others
Requires frequent contact with many persons at different levels inside and outside of the organization to carry out organization policies and programs and obtain willing acceptance, consent, or action.

Effect Of Error
Probable errors not easily detected and may adversely affect external as well as internal relationships and may result in major expenditures for equipment, materials, or procedures detrimental to the patient's welfare or the organization's interest. Work is subject to general review only and requires considerable accuracy and responsibility. Continually works with reports, records, plans, and programs of a major functional area of the organization where integrity is required to safeguard the organization's position. Duties may involve the preparation of data on which the administration bases important decisions and are highly confidential.

Supervisory Responsibility
Occasionally uses assistance of aide or helper in performance of task

Mental Demands
Assignment requires planning and arranging own work to reach definite objectives. Applies knowledge of a specific field using several varied procedures or techniques. Solves non-routine technical, treatment, or operational problems under general guides

Physical Effort
Moderate physical effort - Lifts, carries, or handles lightweight (1 to 25 lbs.) materials or equipment for about half of the day. Very occasional physical effort with medium weight objects (25- 60 lbs.). Office or laboratory work requires close visual effort and concentration more than half of day. Works in reaching or strained positions for less than half of day.

Working Conditions
Noticeable - (About 25% of the day) Involved in exposure to dirt, odors, noise, or some work is performed with exposure to temperature/weather extremes/occupational risk and probability of coming into contact with blood borne pathogens, other potentially infectious diseases, or biomedical/bio-hazardous materials.

Working Conditions Aspects For Immunizations
*Performs tasks involving contact with blood, blood-contaminated body fluids, other body fluids, or sharps (needles)
*Directly works with Patients less than 12 months of age

Physical Aspects

Continually (at least once per day)
*Hearing

Frequently (at least 3 times a week)
*Typing
*Manual Dexterity -- picking, pinching with fingers etc.
*Feeling (Touch) -- determining temperature, texture, by touching
*Reaching -- above shoulder
*Reaching -- below shoulder
*Visual
*Color Vision
*Speaking
*Standing
*Walking
*Handling -- seizing, holding, grasping

Occasionally (at least once a month)
*Bending
*Balancing
*Crawling
*Running - In response to an emergency
*Lifting up to 25 lbs.
*Lifting 25 to 60 lbs.
*Carrying
*Climbing
*Kneeling
*Squatting
*Smelling
*Pushing/Pulling -- up to 25 lbs.
*Pushing/Pulling -- 25 to 60 lbs.