Recovery & Tribunal Affairs Administrator

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate over 34,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.

Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide these amazing benefits:

• Competitive wages
• Profit-sharing
• Flexible group medical and dental
• Fitness and Wellness reimbursement
• Group RRSP matching
• Up to 20% rental discounts, and more!

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Responsibilities

• Investigate, understand, analyze, and adjust current and historical resident accounts, ledgers, utility charges, legal fees, and collection-related documentation.
• Process a high volume of move-outs and prepare Statements of Account.
• Communicate effectively with residents to address concerns, resolve account discrepancies, and arrange repayment agreements where applicable.
• Process bankruptcy and consumer proposal (debt consolidation) documentation in accordance with applicable regulations.
• Act as a liaison between Boardwalk and third-party collection agencies and insolvency professionals.
• Prepare documentation and evidence packages, including applications, notices of hearing, and affidavits, for submission to the Tribunal administratif du logement and other Quebec authorities.
• Coordinate the service of legal documents and ensure proper procedural compliance.
• Represent Boardwalk professionally in hearings related to tenancy matters before the appropriate Quebec tribunals.
• Provide guidance and support to site teams and leaders regarding defaults, bad debts, and matters governed by the Civil Code of Quebec.

Experience and Educational Requirements

• Diploma of College Studies (DEC) in administration, legal studies, or a related field, or equivalent combination of education and relevant experience is preferred.
• Minimum of 2-years’ experience in Quebec tenancy legislation, including the Civil Code of Quebec and processes before the Tribunal administratif du logement (assessment may be administered).
• Legal experience, an asset
• Minimum of 3 years of experience in customer service, with a strong emphasis on conflict resolution and negotiation is preferred.

Technical Requirements

• Strong Microsoft Office skills, particularly Excel.
• Valid driver’s license and access to a vehicle.

Language Requirements

• French: Required (spoken and written).
• English: Required (spoken and written) for communication with English speaking Residents, internal or external stakeholders.

Non-Technical Requirements

• Strong commitment to delivering excellent customer service.
• Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained
• Excellent problem-solving and decision-making abilities.
• Strong organizational and time management skills, with the ability to manage multiple priorities.
• Ability to work independently and collaboratively within a team environment.
• Adaptability and flexibility in a dynamic work environment.
• High level of initiative and commitment to quality and excellence.
• Positive attitude, professionalism, and assertiveness.
• Ability to meet deadlines in sometimes high-stress situations

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Interested applicants are invited to submit a cover letter and resume. If applying for a location you do not currently reside in, please specify if you are planning to relocate and the approximate timeframe that you would be available to start work if an offer is presented.

We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted.

Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Pre-employment Physical Testing where applicable.