Administrative Assistant Data Entry & Customer Service

Administrative Assistant - Data Entry & Customer Service

SGS_JOB_3619

Admin/Clerical

Massachusetts

Customer Service

Data Entry

Contract - 3 Years

Location (mandatory): Lexington, MA Provides administrative support to ensure efficient operation of the office. Supports managers and employees through a variety of tasks related to organization and communication. Responsible for confidential and time sensitive material. Familiar with a variety of the field's concepts, practices and procedures. Ability to effectively communicate via phone and email ensuring that all Administrative Assistant duties are completed accurately and delivered with high quality and in a timely manner. Answers and directs phone calls. Organizes and schedules meetings and appointments. Maintains contact lists. Produces and distributes correspondence memos, letters, faxes and forms. Assists in the preparation of regularly scheduled reports. Develops and maintains a filing system. Books travel arrangements. Submits and reconciles expense reports. Provides general support to visitors. Provides information by answering questions and requests. Takes dictation. Researches and creates presentations. Generates reports. Handles multiple projects. Prepares and monitors invoices. Develops administrative staff by providing information, educational opportunities and experiential growth opportunities. Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques. Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

Job Responsibilities:

Provide administrative and customer service support to the HR Information Services (HRIS) team and the Workforce Service Center.

Perform data entry and maintenance in SAP HR system components, supporting key processes such as onboarding, time management, payroll, personnel and benefits administration, organizational management, relocation, and offboarding.

Provide first tier application support for HRIS self-service web applications

Assist with basic data reporting/charting and data quality management, including ad hoc and routine data audits in support of HRIS and WSC processes.

Participate in business systems and process analysis, creation and execution of test scripts related to system enhancements, and maintenance of system and process documentation.

Assist Laboratory personnel over the telephone, via e-mail, and remote/in-person with the aforementioned areas.

On a daily basis may interaction with Division, Department, Group, and Campus representatives as questions and issues as they arise.

Perform complex employment transactions in SAP while applying associated business process and system integration logic.

Review and understand HR policies in order to answer questions associated with employment

Skills:

Must have excellent customer service and interpersonal skills and be able to perform tasks independently in an active and fast-paced office.

Must possess initiative, ability to multitask and a high level of attention to detail.

Must possess a strong sense of responsibility, professionalism, and work cooperatively in a team environment.

Must possess strong and professional written communication skills.

Candidates must use discretion, tact and good judgment managing sensitive personnel information.

High School diploma is the minimum level of education.

Three (3) years minimum relevant experience.

Strong data entry experience

Experience spotting data errors and troubleshooting data entry errors

Experience with SAP HR transactions.

Familiarity with ServiceNow (HR Service Delivery)

Currently enrolled in an HR Degree program.

Education/Experience:

Bachelor's