Operations Manager

Job Description

100 room budget/economy pet-friendly hotel featuring EV chargers, kitchenette suites, and an optimal location in busy Downtown Erie PA. Close proximity to the waterfront, Waldameer waterpark, Presque Isle State Park, Peach St. shopping destinations, Erie Zoo, and many more local attractions! Major western PA tourist destination May-Sept. We are looking for a dedicated, reliable operations manager to handle all daily supervision and direction of the team. Lodging package available.

Role Description:

This is a full-time, on-site role for an Operations Manager at Red Roof Plus Suites located in Erie, PA. The Operations Manager will oversee the daily operations of the property to ensure efficient service delivery, manage staff, maintain facilities, and uphold operational standards.

Responsibilities include:

• Supervising team performance, hiring and training staff,
• Handling all reviews, questions, emails, and guest resolution issues, handling guest concerns
• Processing paperwork, invoices, and payroll items to send to upper management,
• Ordering and inventories, ensuring total cleanliness through room and public areas
• Inspections and supervision, ensuring compliance with safety and health regulations,
• Coordinating with vendors and suppliers to maintain smooth operations.

Qualifications:

Strong leadership, team management, and interpersonal skills

Operational planning, organizational skills, and attention to detail

Experience with budgeting, cost control, and financial analysis

Knowledge of hospitality industry standards and customer service best practices

Problem-solving skills and the ability to handle guest relations effectively

Proficiency in using operations management software and tools

Bachelor's degree in business administration, hotel management, or a related field is

preferred

Previous experience in hotel or hospitality management is highly beneficial

OPT Graduate students eligible for job position

Required qualifications:

• Legally authorized to work in the United States

Preferred qualifications:

• 18 years or older

Wage

$37,000.00 to $43,000.00 annually