Student Employee - SVPA Box Office Assistant

The SVPA Box Office Assistant will assist the School of Visual and Performing Arts (Music, Theatre & Dance, and Art & Design) in creating a welcoming, efficient, and professional experience for patrons by providing front-line customer service and assisting with ticket sales at performances, concerts, recitals, and other events.
Duties Include:

• Sell tickets through the universitys ticketing platform (credit card and cash sales).
• Operate both the Highlander Theatre box office and mobile box offices for off-site or alternate venue performances.
• Distribute will-call tickets and assist patrons with ticket pickup and order inquiries.
• Provide accurate event information to patrons, including show times, seating, parking, and accessibility options.
• Handle cash responsibly in accordance with UCMs cash-handling procedures.
• Reconcile cash drawers and ticket sales at the end of shifts.
• Assist with ticket exchanges, refunds, and complimentary ticket processing as directed.
• Assist with audience flow coordination by communicating with ushers and house management during performances.
• Support post-event tasks, including ticket reconciliation, data entry, and patron record updates.
• Perform other duties as assigned by the SVPA Event Operations Manager and Box Office Manager.

Education:

• High school diploma or equivalent required.
• Must be a current University of Central Missouri student in good academic standing.

Experience/Skills:

• Energetic, reliable, punctual, and detail-oriented; able to work effectively in a fast-paced environment.
• Strong communication and customer service skills.
• Comfortable interacting with guests of all ages.
• Federal Work-Study eligible students preferred and given priority consideration.
  
  

Working Hours:

• Evenings and weekends, based on the SVPA event schedule. Scheduling varies throughout the semester with heavier workloads during peak event periods.

Position Availability:

• Applications are accepted on an ongoing basis. Students may be hired throughout the year as event needs arise.