ST Office Aide - Recruitment - Douglas

The Student Recruitment Office Aide is responsible for providing support to the Student Recruitment Department by assisting prospective students, faculty and staff with any outreach, communication and follow-up. The student employees will provide excellent customer service to students and staff by maintaining a professional and respectful manner in all interactions. The student employee will learn job responsibilities through internal training and hands-on experience.

Essential Functions: As defined under the Americans with Disabilities Act, may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.

Position is open until filled with applications reviewed upon receipt and may close at any time.

Note: Cochise College requires a post offer, pre-employment background screening of all employees.

Duties and Responsibilities: Within the scope of college policies and procedures, this position:

Provides excellent customer service and follow-up with prospective students.

Ensures the confidentiality of data collected, stored and maintained.

Assist department staff with recruitment activities, supporting prospective students from initial contact through enrollment.

Performs related clerical duties to include answering the phones and filing.

Performs other duties as assigned by the supervisor

General Expectations: Employees are expected to accomplish assigned duties in an efficient, effective and competent manner and to strive for improvement and excellence in all work performed. Additionally, employees must understand the comprehensive role of the community college and cooperate and work harmoniously with students, faculty and staff, and the public. Employees will follow all college policies, rules, regulations and guidelines as they relate to this position.

Education and Experience Requirements:

Enrollment at Cochise College with a minimum of 6 credits per semester and 3 credits in the summer

Possess and maintain a 2.0 G.P.A or higher

Knowledge, Skills and Abilities:

Knowledge of and ability to follow college policies and procedures

Knowledge of standard office practices and procedures

Knowledge of current technologies including word processing, database maintenance, presentation and spreadsheet software specifically Microsoft Office applications.

Knowledge of Cochise College policy and procedure in regard to Admission and student support services.

Skill in utilizing social media applications.

Ability to work accurately, efficiently, effectively, and independently with all types of data

Ability to communicate effectively, verbally and in writing, and to relate to others in a professional, helpful manner

Ability to multi-task and organize, prioritize, and follow multiple projects and tasks through to completion with an attention to detail

Ability to work independently while contributing to team environment

Ability to analyze problems, identify solutions, and take appropriate actions to resolve problems using independent judgment and decision-making processes

Ability to establish and maintain effective working relationships with other department staff, faculty, students and the public

Work Environment: Work is primarily performed under general supervision. Incumbent generally performs work in a typical office setting with appropriate climate controls.

Physical Requirements: Essential functions of this position require: lifting, manual dexterity, ability to communicate.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body; involves sitting majority of time; walking and standing are required occasionally and all other sedentary criteria are met

Mental Application: Utilizes memory for details, verbal instructions, emotional stability, critical thinking, adaptability and creative problem solving skills are important

Reports to : Director of Student Recruitment