Security Receptionist

RESPONSIBILITIES

Essential Functions

Internal/External Correspondence & Communication

1. Greet guests to the Center and contact appropriate Center personnel of their arrival.
2. Receive and screen calls, referring callers to other departments or employees as necessary.
3. Answer a variety of questions independently and take direct action on facility related calls and questions.
4. Provide callers with information such as address, directions, company numbers, website, Space Camp registration information, etc.
5. Maintain standard security protocol by following procedures, such as issuing visitor badges and monitoring the visitor logbook.
6. Meet or exceed the Security Director’s expectations on accuracy and timeliness of all internal/external correspondence and other forms of communication.
7. Meet or exceed the expectations of the Security Director for confidentiality of information.

The above duties reflect the general responsibilities necessary to describe the principal work functions of the job and shall not be considered as a detailed description of all work requirements that may be in the position.

Supervisory Responsibilities : No

Travel Required : No

QUALIFICATIONS

Required Education

• Minimum high school diploma or equivalent (GED).

Required Experience

• Computing experience with desire to gain knowledge and experience. Must have excellent English grammar and spelling ability to compose business correspondence. Must be able to handle a high stress environment with a consistently pleasant attitude.
• Computer Knowledge: Must be able to use a 101 key keyboard and possess knowledge of standard PC and Apple computers and Windows based operating systems; including Microsoft Office, calendar scheduling, internet research, and other required software applications on personal computer. Required to be proficient in use of the computer, software programs, other technology tools, and office equipment to perform a variety of administrative and technical tasks.

OTHER REQUIREMENTS

Must have exceptional initiative and the confidence to act independently on a variety of matters. Must be able to develop clear and comprehensive correspondence; meet and communicate with the public and employees at all levels of the organization using tact and poise; elicit cooperation from others; assimilate and understand information; maintain confidentiality, use good judgment and be able to communicate effectively both verbally and in writing. Efficient skills in multi-tasking and prioritizing duties.

Physical Requirements

• Sitting for extensive periods of time (6-8 hours) behind a desk.
• Walking, climbing (stairs) to other departments.
• Lifting and/or carrying up to 30-pound file/paper boxes.
• Bending, reaching, and/or kneeling to store/retrieve supplies.
• Wrist movements, seeing, and reading to operate computer terminal, office equipment, and handle various documents.
• Talking and hearing to assist guests, officials, and employees.
• This position deals extensively with guests and employees at all levels of the organization.

General Requirements

1. Willingness to be open to learning and growing.
2. Interpersonal skills to work as an integral part of a team.
3. Appropriate interpersonal/personal boundaries.
4. Maturity of judgment and behavior.
5. Accepts full responsibility of their actions and how these may affect others.

Professional Standards

1. Professional appearance is required daily.
2. Ensures that excellent customer service is maintained with each customer.
3. Maintains a positive attitude toward the position, the Center, and co-workers.
4. Realizes that promptness and attendance at work is part of sustaining a professional relationship with the company.
5. Understands and follows all policies & procedures.
6. Maintains high standards for work areas, keep all work areas neat and uncluttered.
7. Presents self in a highly professional manner to others and understand that honesty and ethics are essential.

Teamwork Standards

• Takes an interest and initiative in the development of the Rocket Center.
• Maintains pleasant and professional relationship with co-workers & assists as needed.
• Remains positive about the team and facilitates an optimistic approach to resolution of issues.
• Maintains productive, effective, and professional relationships with all departments.

Employee is responsible for working in a safe manner and keeping his/her workplace safe.

Eligibility Qualifications

• Must be authorized to work in the United States.

WORK ENVIRONMENT

Environmental Factors

• This position involves working in a climate-controlled office environment.