Receptionist (Clerk Typist 3 (Local Government - York City Housing Authority (Bilingual Spanish)

State of Pennsylvania
York, Pennsylvania
Full Time

Email Address

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THE POSITION

Do you thrive in a busy office environment, speak Spanish, and want to make a difference? Join the York City Housing Authority (YHA) as our full-time Receptionist (Clerk Typist 3). If you enjoy listening to peoples' questions about many things related to housing and helping them find the right person or resource to get the answer they need, then you will feel right at home with this position. Apply and achieve your goals with our team!

DESCRIPTION OF WORK

In this role, you will be the first point of contact for people who walk into or call our office from the community we serve. Your responsibilities will involve greeting members of the public as they arrive, answering incoming calls on a centralized telephone system and directing calls accordingly, and providing responses to housing related questions from applicants, participants, or others interested parties. This includes helping people complete YHA paperwork or electronic submissions. You will also prepare outgoing mail, sort and distribute incoming mail, prepare an electronic log of received documents, and schedule appointments with staff.

As a bilingual staff member, you will play a crucial role in day to day operations. Our team will rely on your ability to communicate fluently in Spanish to assist callers and walk-ins whose primary language is Spanish, translate mail that is written in Spanish, and prepare signs in Spanish for the waiting area advising of future office closings or notices important to the participants. Share your skills and help fulfil our community's housing needs with us!

Work Schedule and Additional Information:

Full-time employment
Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
Telework: You will not have the option to telework in this position.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

Six months as a Clerk Typist 2, and educational development to the level of completion of high school; or
One year of progressively complex clerical typing experience and completion of high school; or
Six months of moderately complex clerical typing work and completion of a post high school business curriculum; or
Any equivalent experience and/or training which provided the required knowledges, skills, and abilities..

Other Requirements:

This position requires the selected candidate to be able to read, write, and speak in Spanish. You may be contacted for a Spanish speaking proficiency evaluation conducted by the Bureau of Talent Acquisition, PA Office of Administration. If contacted, you must pass the speaking evaluation in order to be deemed eligible for this position. Your proficiency in reading and writing in Spanish must be demonstrated during the probationary period to achieve regular status in the position.
You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
Hiring preference for this vacancy may be given to candidates who live within York County. If no eligible candidates who live within York County apply for this position, candidates who reside in other counties may be considered.
You must be able to perform essential job functions.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.

Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.

Selective Certification: This position requires the selected candidate(s) to be able to speak Spanish. In order to be referred for an interview for this position, you must be able to pass a Spanish speaking proficiency evaluation conducted by the Office of Administration. By selecting yes, this confirms that the Office of Administration may contact you for this evaluation.

Have you been employed by a Pennsylvania local government agency in a civil service covered position as a Clerk Typist 2 for six months or more full-time?

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

Do you possess one or more years of full-time progressively complex clerical typing experience?

Do you possess six or more months of full-time moderately complex clerical typing work?

How much college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.

For additional information on foreign education credentials, please visit and click on Other Information.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

30 credits or more
15 but less than 30 credits
Less than 15 credits
None

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our FAQ page.

WORK BEHAVIOR 1 - CUSTOMER SERVICE Interacts with the public, landlords/management agencies, coworkers, or other third parties to gather information to promptly provide appropriate responses to inquiries; explain rules, regulations, and policies; and/or provide follow up with appropriate staff as necessary. Levels of Performance Select the Level of Performance that best describes your claim.

A. I have experience receiving customer inquiries. I was responsible for answering questions and resolving concerns or issues.
B. I have experience receiving customer inquiries. I was responsible for answering general questions but referred concerns or issues to someone else for resolution.
C. I have successfully completed college-level coursework related to communications, public speaking, public relations, conflict resolution, or interviewing.
D. I have NO experience or training related to this work behavior.

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to the customer service you provided.
Your level of responsibility.

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University
Course Title
Credits/Clock Hours

WORK BEHAVIOR 2 -WRITTEN COMMUNICATION Writes correspondence, reports, or other documents for the purpose of disseminating or maintaining information. Prepares correspondence and ensures all information is accurate and completed in accordance with policies, standards, and legal requirements. Levels of Performance Select the Level of Performance that best describes your claim.

A. I have experience writing documents or correspondence. I was responsible for the final content.
B. I have experience drafting documents or correspondence but was not responsible for the final content.
C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, or journalism.
D. I have NO experience or coursework related to this work behavior.

The name(s) of the employer(s) where you gained this experience.
The type(s) of documents or correspondence you prepared.
Your level of responsibility.

College/University
Course Title
Credits/Clock Hours

WORK BEHAVIOR 3 -DATA ENTRY Enters information into databases or spreadsheets to track and maintain records. Ensures the information included is accurate. Levels of Performance Select the Level of Performance that best describes your claim.

A. I have experience entering AND maintaining data in databases or spreadsheets. I was responsible for ensuring the accuracy of the information submitted.
B. I have experience entering data into databases or spreadsheets OR maintaining existing data. I was responsible for ensuring the accuracy of the information submitted.
C. I have experience entering data into databases or spreadsheets or maintaining existing data but someone else ensured the accuracy of the information.
D. I have successfully completed college-level coursework related to data entry.
E. I have NO experience or coursework related to this work behavior.

The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to data entry.
The type(s) of data you entered.
Your level of responsibility.

If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University/Training Source
Course Title
Credits/Clock Hours

WORK BEHAVIOR 4 - RESEARCH Researches information from databases, records, and files for use in received inquiries, special projects, or statistical reports. Gathers and compiles information from a variety of sources. Levels of Performance Select the Level of Performance that best describes your claim.

A. I have experience researching records and files for various projects and reports. When given a topic, I was responsible for compiling all available documents from a variety of data sources.
B. I have experience retrieving specifically requested records and files from a single records location.
C. I have successfully completed college-level coursework related to research methods, statistics, research design and analysis, or data collection.
D. I have NO experience or training related to this work behavior.