Receptionist

Become a part of our caring community and help us put health first
Be the first step toward exceptional care.

As our Receptionist youll be the warm welcome and trusted guide for patients, families, and visitors helping each person feel comfortable and cared for from the moment they arrive or call.

In this vital front-line role, youll support our healthcare team by connecting people to the right resources, keeping daily operations running smoothly, and ensuring every interaction reflects our commitment to compassionate, high-quality care.

Location: CenterWell Clinic 1408 Garner Station Blvd.Raleigh, North Carolina

What Youll Do

• Answer and direct incoming calls promptly and professionally, taking accurate messages and delivering promptly, scheduling patient appointments, coordinate transportation as needed, verify insurance information, collect payments, assist with New Patient paperwork, conduct center tours for prospective patients.

• Issue visitor passes, maintain accurate visitor logs, and notify team members of arrivals.

• Provide helpful, accurate information to inquiries about our location, hours, and services.

• Assist with day-to-day administrative duties, such as booking meeting rooms, typing, organizing and distributing mail, and managing courier packages.

• Maintain confidentiality and follow all healthcare compliance guidelines in handling patient information.

• Ensure the reception area remains clean, organized, and always welcoming.

• Responsible for opening and/ or closing our center daily.

Use your skills to make an impact

What Were Looking For

Required Qualifications

• High School Diploma or GED required.

• At least 1 year of experience in a healthcare setting preferred; will consider candidates with strong customer service backgrounds in retail, hospitality, or call centers.

• Passion for supporting a healthcare mission and continuously improving patient experiences.

• Excellent phone etiquette and customer service skills.

• Team-oriented mindset with a positive attitude.

• Strong organizational skills and attention to detail.

• Ability to manage multiple tasks in a fast-paced environment.

• Proficiency in Microsoft Office (Word, Excel, Outlook, Access).

Preferred Qualifications

• Experience working in a value-based care model.

• Knowledge of medical terminology.

• Familiarity with EMR (Electronic Medical Records) systems.

• Bilingual in English and Spanish.

Why Join Us
In this role, you wont just answer phones or greet visitorsyoull be a key part of creating a welcoming, reassuring environment where patients feel supported and cared for. If you thrive on making people, feel valued and want to be part of a mission-driven healthcare team, wed love to meet you.

Additional Information:

This role is considered patient facing and is part of Humanas Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB. As part of our hiring process for this opportunity, we will be using interviewing technology called HireVue to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. Alert Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from ... with instructions on how to add the information into your official application on Humanas secure website.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$38,000 - $45,800 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, Humana) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us
About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patients well-being.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nations largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.