Commercial Service Coordinator

Our Team isn’t just made up of plumbers - we are sanitary specialists, assisting community members, families and businesses with their plumbing troubles.

As a Montgomery County Small Business, we value our relationships – including the people we work internally with, the clients we serve and our industry partners. As a member of our Team, you will be given opportunities to develop unique and strong relationships within the industry.

Each member of our team also plays a pivotal role in the company’s journey towards success, ensuring each interaction, project and endeavor are successful.

We have been in business for over 30 Years due to the dedication and commitment from our team members. You will be part of a growing business and a group of people that love what they do and who they serve.

Key Accountabilities as Commercial Service Coordinator

- – Create a positive and lasting relationship with clients, resulting in increased client loyalty, repeat business and referrals – ultimately contributing to the company’s success.

- – Utilizing organizational, communication and critical thinking skills to ensure all project elements are moving in the right direction and overcoming any obstacles that may arise.

- – Working with other individuals in a cooperative manner to achieve a common goal

- – Adhering to the compliance and established guidelines for ethical and safe project completion

- – Maintaining up-to-date client records and regular and accurate client reports. We’re here to serve, which requires accurate information and communication.

- – Prioritize and consistently monitor customer satisfaction in order to build long-lasting relationships with our clients.

Other Opportunities You Will Get the Chance to Participate in with this Role:

Community Service: Participate in company functions, charity events and individual efforts to give back to the community.

Personal Development: Commit to personal development through coaching and other opportunities as they present themselves. We want you to grow and will give you the resources to do so.

Team-Atmosphere: We succeed and fail as a Team. You will be given the opportunity to coordinate and collaborate with others to achieve great results together and provide exceptional service.

Fun Times: We work hard and celebrate each other’s company. Each year, we host a Picnic with our Team’s families invited and a holiday party – among many other fun events throughout the year, including chili cooking competition, Top Golf, paintball, BBQ cooking events and many more!

Core Competence

· Commitment to ongoing development and learning

· Exceptional organizational and time management skills

· Proficient in Excel and Word

· Initiative-taking with the ability to work independently and as part of a team.

· Operational Awareness

· Team Player

· Analytical Thinking

· Identification and Risk Management

· Leadership

· Technical Knowledge

· Customer Service

· Two-way Communication

· Time management

· Desire to Serve

· Detail-Oriented

· Positivity

·

Salary

$50,000-$60,000

Requirements for this Position

- Experience with Microsoft Word, Excel & Outlook

- Full-time on-site is required for this position

- Positive attitude - we will teach you all the skills to be successful, we just ask you show up each and every day willing to learn

Mallick Plumbing & Heating Core Values

Opportunity: We have full faith in our people and are committed to providing them with the tools to safely succeed in their work and improve their quality of life.

Managers: Always provide the space and opportunity for your people to succeed.

Employees: Always seek and capitalize on the opportunities provided to learn, grow, and succeed.

Reliability: Our internal and external customers depend on us to do what we say we will do.

Managers: Follow our processes and hold yourself and others accountable.

Employees: Follow our processes and hold yourself and others accountable.

One Team: We step up, we collaborate and do what is necessary to achieve our common goal of being the best plumbing company for our customers in the markets we serve.

Managers: Create a safe, cohesive, and supportive environment without silos.

Employees: Remember, we’re all in the same boat together carrying out the same mission, rowing in the same direction.

Innovation: We are always seeking a better path forward with curiosity, taking stock of the situation, the environment, our resources, and finding the safest, most efficient solutions possible.

Managers: Be adaptable, listen, and be open to new and different ideas.

Employees: Don’t hit the easy button, instead, challenge yourself to improve on what you’ve always done.

Positivity: Our internal and external customers value the positivity we bring to their day through our actions and attitudes, so we choose to enjoy our work and have fun.

Managers: Use humor, lightheartedness, and encouragement to create an atmosphere where fun can thrive.

Employees: You have a choice every day to have fun, what do you choose?