Receptionist, Patient Information PRN

At University of Maryland Charles Regional Medical Center (UM CRMC), our talented and diverse groups of professionals represent our strength. Through teamwork and a collaborative work environment, we proudly serve our patients and our community with unwavering commitment. Its our passion for people that motivates us to do great work every single day. Consistently named among the top 100 Best Places to Work in Maryland, our team members have the opportunity to grow professionally in a supportive and stimulating environment.

IMMEDIATE SUPERVISOR POSITION TITLE: Director, Human Resources

SUMMARY: Under limited supervision, greets and directs visitors, physicians, clergy, vendors, and others to all areas of the UM CRMC campus; responds to inquiries and disseminates information as appropriate.

SUPERVISORY RESPONSIBILITY: This job has no supervisory responsibility.

ESSENTIAL COMPETENCIES/PERFORMANCE EXPECTATIONS:

Disseminates information to visitors

• Greets visitors, physicians, clergy, vendors and all others in a courteous, pleasant manner, using appropriate language/approach for pediatric through geriatric age groups.
• Looks up patient location utilizing the computer
• Distributes visitor passes; notifies Security of visitor non-compliance with organizational policies
• Directs patients to proper destination

Receives payments for services

• Receives payments for services from patients or family members; prepares receipts
• Deposits or retrieves cash from designated safe, making sure all transactions are accurate

Promotes Diversity

• Demonstrates behaviors which value individuals uniqueness, without regard to race, color, creed, age, gender or position.
• Recognizes and appropriately addresses any offensive or discriminatory activity.

Communicates Effectively

• Communicates (verbally and in writing) openly, honestly, directly, and positively.
• Expresses a difference of opinion in a constructive manner.
• Listens actively using appropriate verbal and non-verbal responses.
• Addresses issues in appropriate forum and/or area.
• Avoids and discourages gossip.
• Uses email and paging appropriately.

Practices Positive Customer Relations (Internal and External)

• Interacts appropriately with all customers.
• Provides quality customer service.
• Represents UM CRMC in a positive way within the Health System and community.
• Safeguards patient/visitor/employee safety and security.

Demonstrates Professionalism/Accountability

• Meets annual requirements (OSHA, Infection Control, Joint Commission competencies, and Employee Health requirements) according to standards and policy.
• Protects electronic protected health information and other sensitive computerized data. Uses data, and the information derived from it, only in the execution of official duties, does not share computer passwords, understands authorized use of UM CRMC equipment and computer resources, reports information security related incidents, etc.
• Follows practices that demonstrate financial accountability (i.e. conserves supplies)
• Reports occupational incidents to immediate supervisor, patient care supervisor or designee within 3 calendar days of an occurrence.
• Accepts responsibility for own actions and practices.
• Aligns own work with organizational goals.
• Participates in Performance Improvement activities.
• Accepts and participates actively in change.
• Acknowledges mistakes and learns from them.
• Respects the ideas, opinions and privacy of all individuals.
• Supports fellow team members.
• Attends meetings.
• Maintains confidentiality.
• Maintains privacy for patients.
• Follows ethical standards.
• Successfully meets detailed departmental/ organizational competencies as summarized on the Competency Summary sheet.

QUALIFICATIONS: The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of the position. The specific job duties may be changed by the department manager with or without prior notice based on the needs of the organization.

EDUCATION AND EXPERIENCE: To qualify for the position, the candidate must have a high school diploma or equivalent; one year experience in a customer oriented environment; six months clerical experience.

SKILLS & ABILITIES:

• Basic computer skills with knowledge of Windows 95/98/2000 required; KRONOS and Paragon preferred
• Ability to maintain a sense of order and calm when environment becomes hectic and populated.
• The ability to ensure the confidentiality and rights of all patients and confidentiality of all health system and departmental documents is required.

LANGUAGE SKILLS: The ability to communicate effectively both verbally and in written form with patients, physicians, health system officials, other health system personnel and the general public is essential.

MATHEMATICAL SKILLS: Basic math skills required; ability to count cash and make change is required.

REASONING ABILITY: Ability to prioritize work responsibilities; think and act independently with limited supervision.

CERTIFICATES, LICENSES AND REGISTRATIONS: Not applicable.

All your information will be kept confidential according to EEO guidelines.

Compensation

• Pay Range: $17.89-$23.59
• Other Compensation (if applicable):
• Review the 2025-2026 UMMS Benefits Guide