Medical Receptionist

Patient Services Representative Position Overview: As a Patient Services Representative, you will play a vital role in delivering exceptional front-office support and customer service in a fast-paced healthcare environment. You'll manage patient interactions, support provider schedules, and ensure smooth daily operations while maintaining a welcoming and professional atmosphere. Key Responsibilities: Oversee and maintain the Phreesia pre-registration platform, ensuring accurate and timely patient data entry. Perform check-in and check-out procedures using the NextGen EMR system. Keep the work area, lobby, and conference rooms clean, organized, and presentable at all times. Efficiently manage busy schedules for multiple providers, ensuring seamless patient flow. Support and mentor fellow Patient Services Representatives to foster team growth and development. Answer all incoming calls with professionalism and courtesy; route calls appropriately or take detailed messages. Greet walk-in visitors warmly and professionally; notify the appropriate staff member promptly. Demonstrate empathy, care, and courtesy in all interactions with patients, visitors, and colleagues. Maintain a positive and professional demeanor, emphasizing tact, patience, and sound judgment. Handle multiple assignments simultaneously while meeting deadlines and maintaining accuracy. Manage the daily schedule of personnel and visitor logs. Oversee incoming and outgoing packages (UPS, FedEx) and maintain package tracking logs. Maintain and coordinate conference room calendars and schedules. Stay proactive during quieter periods by organizing paperwork, sorting mail, and processing encounter data. Adhere to company policies regarding internet usage during work hours. Be familiar with the Policy & Procedure and Communication books, and know their locations. Assist the Supervisor with special projects and administrative tasks as needed. Perform other duties as assigned by administration. Qualifications & Skills: High school diploma or equivalent required. Prior customer service experience in a healthcare or high-volume setting preferred. Strong written and verbal communication skills. Professional email etiquette and interpersonal skills. Proficiency in Windows-based systems and Microsoft Office programs. Highly organized with the ability to multitask and prioritize effectively. Comfortable working in a fast-paced, high-volume environment.