Front Desk Lead -- Quartz Mountain State Park Lodge

Job Posting Title

Agency

Supervisory Organization

Job Posting End Date (Continuous if Blank)

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Job Type

Compensation

Job Description

The Lead Desk Clerk will work with all lodge departments and lodge guests to prioritize the reservation and stay experience for the visitor at a state lodge. This position reports to general lodge management.

Typical Job Duties

• Ensure accurate booking information and efficient handling of reservations.

• Work with housekeeping, maintenance, and other departments to ensure seamless operations.

• Answer phone calls, take messages, and provide information about lodge and park facilities.

• Receives walk-in and phone-in reservation requests.

• Check guests in and out of accommodations, assign rooms.

• Posts charges to guest accounts, including necessary corrections and transfers.

• Collects charges, processes credit card vouchers, and closes guest accounts.

• Restock and sells merchandise from gift shop.

• Assists gift shop at front desk with sales, inventory, and restocking merchandise.

• Prepares various reports under general direction.

• Prepares correspondence, monthly reports, and other documents under general direction using various office equipment and software programs.

• Performs general housekeeping in public areas of the lodge.

• Performs other related duties as assigned.

Minimum Qualifications

• Must be at least 18 years of age.

• One (1) year of experience in sales, public contact work, handling and processing mail, or general office clerical work

Preferred Qualifications

• Possess a working knowledge of hotel front desk procedures.

• Possess the ability to effectively communicate with a variety of people both orally and in writing.

• Maintain effective working relationships with coworkers in all park and lodge departments.

Special Requirements

• Scheduled hours will require flexibility, including holidays, weekends, or events, based on the needs of the agency.

• All candidates tentatively selected for this position will be subject to a background check.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub .