Medical Receptionist

Be the Heart of Our Healing Team! Are you a friendly, organized, and compassionate professional who thrives on helping others? Join our mission-driven health center as a Medical Receptionist and become the welcoming face that greets every patient with care. In this vital role, you'll help keep our front desk running smoothly, support our clinical team, and make a meaningful impact in the lives of our community members—every single day.

Job Summary:

The Medical Receptionist is responsible for a variety of tasks related to patient care and administrative support. They

greet patients, manage appointments, handle patient records, and facilitate communication between patients and

healthcare providers. Their role is crucial for ensuring a smooth and efficient patient experience while also supporting

the overall operations of the clinic.

Essential Job Functions/Responsibilities:

A. Reception

• Receive patients in a courteous and friendly manner; answer questions regarding the health center’s programs

and services.

• Answer incoming phone calls, perform initial triage, and forward calls to the appropriate staff member; take

messages as appropriate.

• Coordinate the processing of patients with nursing and provider staffs.

Appointment Scheduling

• Schedule patient appointment as per health center scheduling policies and procedures.

• Assist patients and clinical staff in the scheduling of referral appointment

B. Clerical

• Register patients and update computerized registration information as necessary.

• Print encounter forms for patient visits.

• Prepare medical records for new patients; update records for return patients.

• Process request for medical records to and from other offices.

• May perform some typing and photocopying as necessary.

• Participate in clerical support of audits and quality assurance activities as requested.

The above statements are intended to be a representative summary of the major duties and responsibilities performed by

incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this

description.

Position Qualifications:

• High School Diploma or GED.

• One year of receptionist experience (preferred).

• Able to communicate effectively with patients.

• Able to maintain confidentiality.

• Proficient in basic computers skills (email, spreadsheets, document processing).

• Physically able to perform job duties (e.g., sit for long periods, lift up to 25 lbs., use office equipment).

• Conduct self ethically.