Receptionist

FLSA Status: Non-Exempt About Wright Outdoor Solutions: Wright Outdoor Solutions offers indoor and outdoor services to residential and commercial clients and their communities across the country. These services include tree care, landscaping and maintenance, plant design and maintenance, lawn care, holiday lights and decor, snow and ice management, and mulch. Our operations are guided by a set of values: safety, family, integrity, excellence and stewardship. We abide by the highest ethical standards, knowing customer satisfaction is our first priority, and we work as a team to deliver creative solutions to our clients. Finally, we are proud of our family founded history and have worked to retain those family values in our culture since becoming employee-owned in 2002. As we continue to grow, new opportunities are becoming available. JOB SUMMARY: The Receptionist is responsible for providing advanced day-to-day support and administrative assistance to the Wright Outdoor Solutions operations team. ESSENTIAL JOB FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions: Act as first point of contact for new and existing clients; respond or re-direct appropriately to ensure client satisfaction Answer the telephone, respond to general inquiries, and screen and transfer calls to appropriate person or department Communicate product and service information, including delivery schedules Maintain inventory for office supplies and order as needed Receive incoming mail, sort, stamp and distribute daily Perform general tasks assigned to assist with upkeep and cleanliness of office Work flexible hours to accommodate the seasonality of the industry OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Comply with applicable federal, state, and local laws, rules, and regulations Ensure that all work is performed in accordance with industry and company standards Uphold the values of Wright Outdoor Solutions which includes; safety, integrity, excellence, stewardship and family Perform other duties as related or assigned in all service areas of Wright Outdoor Solutions JOB REQUIREMENTS: Associate or bachelor's degree preferred; high school diploma or GED required 1 year of experience in high volume customer service Demonstrate consistent attendance and work a weekly schedule (Monday through Friday, 8:00AM to 4:30PM) Ability to handle sensitive personnel matters in a confidential fashion Proficiency in Microsoft Office products; willingness and ability to learn proprietary software and other programs as necessary Overtime may be required during busy seasons KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Ability to identify issues, problem-solve and utilize critical thinking skills while working independently with minimal supervision Excellent verbal and written communication skills; demonstrated interpersonal skills Ability to work under pressure and adapt to changing priorities Strong organization, problem solving and customer service skills; detail-oriented Ability to read, write and speak English sufficient to perform job duties and to interact and communicate with employees and vendors ADDITIONAL INFORMATION: Wright Outdoor Solutions offer the following: Industry leading compensation 401K savings w/ 4% company match Profit sharing through Employee Stock Ownership Plan (ESOP) after 1 year of employment Competitive paid time off and paid holidays Medical insurance, dental insurance, and vision insurance Career advancement opportunities Support for continued education and professional certificates Unique and inviting work environment Wright Outdoor Solutions employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. About Wright Outdoor Solutions & Verdure Elements Formed from the merger of Wright Tree Care and Heard Gardens, Wright Outdoor Solutions has been caring for Central Iowa's outdoor spaces since 1928. In 2013, we purchased local Iowa company The Growing Concern, which allowed us to take our services indoors as well. In 2019, we expanded our reach into the Omaha market through the acquisition of Omaha based company Verdure Elements, offering interior plantscaping, seasonal color, and holiday design services. We are proud to be employee owned and offer a complete package of services for the care of your property. Our services include tree care, landscaping and maintenance, plant design and maintenance, lawn care, holiday lights and decor, snow and ice management, and mulch. To be the industry leader throughout the Central Midwest region, investing in our expertise, modernization and capital. To provide the highest quality service and products to our customers. To provide attractive value appreciation to our employee owners. To provide team members a home that enables them to achieve their personal and professional goals.