Receptionist

At Family Service Rochester (FSR) we believe that our employees are our greatest asset. We are guided by our values in where we believe that everyone needs to be understood and partnership is a process. We believe that everyone desires respect and that partners share power. We believe that everyone has strengths and that judgements can wait. If you share our values and desire to listen to what people need and together build better lives, we have an opportunity for you.

We are seeking an energetic and passionate person to fill our full-time receptionist position. In this role you will perform a variety of reception and clerical tasks to support efficient operations for the agency in the areas of administration, program services and other agency activities as needed. You will do this by:

• Greet and welcome visitors in a courteous and professional manner
• Answer, screen, and forward incoming phone calls
• Manage the reception area and maintain a tidy and welcoming environment
• Receive, sort, and distribute daily mail and deliveries
• Schedule appointments and meetings, and maintain calendars
• Assist with various administrative duties such as data entry, filing, scanning, and copying
• Maintain office supplies inventory and place orders as needed
• Support other departments with general administrative tasks as required
• Ensure confidentiality and security of company information

Successful candidates must possess a high school diploma or GED and 2 years of proven experience in a receptionist or administrative role equivalent education and experience as well as excellent verbal and written communication skills, strong organizational and time management skills. Must be proficient in Microsoft Office Suite. A can-do attitude with a willingness to dig in and learn in order that support to the agency can be provided. The ability to create a welcoming environment for all visitors, callers and staff as well as the ability to manage difficult or emotional customer situations is also required. The ability to handle multiple tasks and work independently while maintaining confidentiality is necessary.

The need to occasionally flex the standard work schedule to ensure adequate coverage due to co-worker absences is also required.

For your expertise, FSR provides a collaborative and safe work environment where all identities are welcomed and valued. You can expect agency lead continuous improvement in understanding our own privileges and how that may impact our work with others.
FSR offers a competitive salary along with full benefits including medical, dental and vision insurance as well as employer paid life and disability insurance, continuing education and professional development opportunities. We offer EAP resources as well as 4 1/2 weeks of PTO to start and 11 1/2 paid holidays per year.

FSR has a culture of learning, listening and growth where employees regularly meet with senior leadership to provide ideas and feedback.