Associate Patient Care Coordinator/Front Desk Security (Part-Time)

First Step Services, LLC . is a NCDHHS licensed facility for the treatment of mental health and substance use disorders, conveniently located in Cary and Raleigh, North Carolina. We are actively seeking an Associate Patient Care Coordinator to join our team in our Raleigh office . This is a full-time, hourly, and in-office position.

First Step Services, LLC . staff is passionate about helping individuals seeking alcohol and drug use counseling. To assist in the journey to recovery, our team of masters-level licensed and certified substance abuse counselors provides a variety of outpatient services. Programs at First Step include Substance Use Disorder Intensive Outpatient treatment, early intervention counseling and education groups, individual, group, and family counseling to supporting people returning home from inpatient, residential, and hospital programs. We offer competitive compensation, flexibility, growth potential, and a great working environment!

The Associate Patient Care Coordinator/Front Desk Security/UA Collector will support the existing administrative team as well as serve as the key contact person for the Center providing miscellaneous clerical and administrative duties.

Location: 211 East Six Forks Road, Ste 117, Raleigh, NC 27609

Schedule:

• Monday-Thursday, 5pm-9pm, Saturday, 9am-12pm EST
• Federal UA Male Collector (5 times per month): 8am-8pm EST

Primary Responsibilities:

• Checking in clients
• Scheduling appointments
• Answering billing questions
• Managing patient medical records
• Federal UA Male Collector (5 times monthly)
• Security duties to ensure building is locked & secure during group meetings
• Assisting the administrative team in other various duties

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of administrative and/or customer service experience
• Intermediate level of experience with Microsoft Office Suite
• Reliable transportation for travel between office locations

Preferred Qualifications:

• Previous security and/or UA collection experience
• Medical Office experience

Soft Skills:

• Comfortable creating and working in databases
• Professional phone and email etiquette
• Ability to take initiative and problem-solve
• Autonomous work ethic (being able to perform duties without direct supervision)

Explore opportunities at Optum Behavioral Care. We’re revolutionizing behavioral health care delivery for individuals, clinicians and the entire health care system. Together, we are bringing high-end medical service, compassionate care and industry leading solutions to our most vulnerable patient populations. Our holistic approach addresses the physical, mental and social needs of our patients wherever they may be - helping patients access and navigate care anytime and anywhere. We’re connecting care to create a seamless health journey for patients across care settings. Join our team, it’s your chance to improve the lives of millions while Caring. Connecting. Growing together.

The salary range for this role is $ 16.00 to $ 28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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