Receptionist - Public Works (Prescott)

Under close supervision, performs general office and clerical work of moderate difficulty specific to the assigned department.

• Answers multiple line phone system, provides front office customer service, and responds to public and other agency inquiries.
• Navigates through and retrieves information from computer databases.
• Receives, sorts, files, and retrieves forms, mail, or other types of documents.
• Operates various office equipment.
• Performs specific functions and/or duties relative to division or office assignment.
• Answers questions concerning departmental procedures.
• Orders office supplies and verifies accuracy of packing slips.
• Performs other job-related duties as assigned.

Education:

High school diploma or equivalent.

Experience:

A minimum of one (1) year of general office experience.

Additional Requirements:

Must possess a valid Arizona driver's license.

Required Knowledge, Skills, and Abilities:

Knowledge of:

• Departmental clerical and office procedures, including various internal programs.
• Business English, spelling, grammar, punctuation, and composition.
• Clerical office practices and procedures.
• Research techniques and report writing.
• Current Microsoft Office software.
• Filing and recordkeeping.

Skill in:

• Customer service.
• Communicating effectively verbally and in writing and communicating orally in a face-to-face setting and by telephone with public and employees.
• Establishing and maintaining effective working relationships with employees, other agencies, and the public.
• Organization and adherence to detail.

Ability to:

• Greet all visitors in a courteous, friendly, timely, and professional manner.
• Answer inquiries and questions.
• Multitask and prioritize autonomously.
• Develop and maintain effective working relationships with associates, employees of other departments, representatives of other organizations, County officials, and the public.
• Keep management informed of key operating issues affecting the department.
• Remain current in knowledge required to perform assigned duties.
• Handle confidential matters and maintain discretion always.
• Act with courtesy, tact, and diplomacy.

Work Environment:

The work environment is associated with an office. The work area is adequately lighted, heated or cooled and ventilated.

Physical Requirements:

Ability to sit or stand for extended periods of time. Sufficient vision to read printed materials and a computer screen; hearing and speech ability to communicate effective in-person and telephonically. Capable of frequent repetitive movement of arms, fingers, and wrists. Ability to lift up to 30 pounds.

Additional Job Information:

FLSA: Non-Exempt

Grade: 1

Classification: Classified

Safety Sensitive: No