Principal Receptionist/Patient Scheduler
- Rutgers, The State University of New Jersey
- New Brunswick, New Jersey
- Full Time
Principal Receptionist/Patient Scheduler
Rutgers, The State University of New Jersey
in New Brunswick, NJ
Apply Now
Type: Full-Time
Salary: Minimum Salary 24.980
Posted: 07/11/2025
Category: Health and Medical Services
Job Category
Staff & Executive - Administrative & Support
Overview
New Jersey's academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University-New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.
Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.
Our clinical and academic facilities are located throughout the state-at Rutgers University-New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark's University Hospital in Newark, and other affiliates.
Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.
Posting Summary
Rutgers, The State University of New Jersey, is seeking a Principal Receptionist/Patient Scheduler for the Eric B. Chandler Health Center at the Robert Wood Johnson Medical School.
Under general supervision, responsible for answering phones and routing calls, scheduling appointments, greeting and registering patients. Responds to requests and questions from hospitals, patients and referring physician offices. Assists with billing activities. Provides general office support.
Among the key duties of this position are the following:
Greets and directs patients and visitors in a prompt, courteous and helpful manner to appropriate areas at the Eric B. Chandler Health Center.
Answers/screens telephone calls, makes call, and takes messages.
Schedules and maintains appointments through the Practice Management scheduling (IDX) program. Assures appointment scheduling is completed in accordance with the criteria of the practice. Acts as a liaison in scheduling patients from Robert Wood Johnson University (RWJUH) for appointments at the Health Center.
Utilizes computer to process full registration information for new/established patients at every visit. Completes new/established patient's demographics, emergency contact and insurance information in the Program Management System. Ensures referral is verified where appropriate. All collected information along with required forms will be scanned in the EMR (Electronic Medical Record).
Responsible for generating new schedules or daily reports.
FLSA: Nonexempt
Grade: 167
Minimum Salary
24.980
Mid Range Salary
25.480
Maximum Salary
26.240
Offer Information
The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.
Benefits
Rutgers offers a comprehensive benefits package to eligible employees, based on position, which includes:
Medical, prescription drug, and dental coverage
Paid vacation, holidays, and various leave programs
Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
Employee and dependent educational benefits
Life insurance coverage
Employee discounts programs
For detailed information on benefits and eligibility, please visit:
Position Status: Full Time
Standard Hours: 35.00
Daily Work Shift: Day
Work Arrangement
This position requires a fully on-site work arrangement.
Union Description: Teamsters 97
Payroll Designation: PeopleSoft
Terms of Appointment: Staff - 12 month
Position Pension Eligibility: PERS
Minimum Education and Experience
Two (2) years of progressively responsible clerical/general experience, preferably in a physician, hospital or health center setting including receptionist and scheduling duties, required.
Required Knowledge, Skills, and Abilities
Computer skills and excellent customer service skills required.
Demonstrated effective interpersonal skills.
Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of the position.
Demonstrated ability to verbally communicate effectively with patient population and faculty staff.
Requires working with office equipment and confidential patient records and correspondence.
Required to proofread and check documents for accuracy.
Ability to multi-task.
Preferred Qualifications
Experience in a medical office setting, including some billing.
Bi-lingual skills (English/Spanish).
Knowledge of medical terminology.
Candidates having experience working in a Federally Qualified Health Center a plus.
Physical Demands and Work Environment
Physical Demands: This position requires standing, walking, use of hands to finger, handle or feel, ability to reach with hands and arms 1/3 of the time; manual dexterity use of keyboard to enter data and video display terminal to receive and send information and data. Ability to talk or hear up to 2/3 of the time and sitting over 2/3 of the time. Must have clear vision at 20 inches or less (close vision). Ability to lift and carry objects weighing up to 25 lbs; ability to stoop and bend; ability to reach and grasp objects.
Work Environment: Moderate noise
Regional Campus: Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus: Downtown New Brunswick
City
New Brunswick
State
NJ
Rutgers is an Affirmative Action/Equal Opportunity Employer
Apply Now
Rutgers, The State University of New Jersey
in New Brunswick, NJ
Apply Now
Type: Full-Time
Salary: Minimum Salary 24.980
Posted: 07/11/2025
Category: Health and Medical Services
Job Category
Staff & Executive - Administrative & Support
Overview
New Jersey's academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University-New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.
Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.
Our clinical and academic facilities are located throughout the state-at Rutgers University-New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark's University Hospital in Newark, and other affiliates.
Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.
Posting Summary
Rutgers, The State University of New Jersey, is seeking a Principal Receptionist/Patient Scheduler for the Eric B. Chandler Health Center at the Robert Wood Johnson Medical School.
Under general supervision, responsible for answering phones and routing calls, scheduling appointments, greeting and registering patients. Responds to requests and questions from hospitals, patients and referring physician offices. Assists with billing activities. Provides general office support.
Among the key duties of this position are the following:
Greets and directs patients and visitors in a prompt, courteous and helpful manner to appropriate areas at the Eric B. Chandler Health Center.
Answers/screens telephone calls, makes call, and takes messages.
Schedules and maintains appointments through the Practice Management scheduling (IDX) program. Assures appointment scheduling is completed in accordance with the criteria of the practice. Acts as a liaison in scheduling patients from Robert Wood Johnson University (RWJUH) for appointments at the Health Center.
Utilizes computer to process full registration information for new/established patients at every visit. Completes new/established patient's demographics, emergency contact and insurance information in the Program Management System. Ensures referral is verified where appropriate. All collected information along with required forms will be scanned in the EMR (Electronic Medical Record).
Responsible for generating new schedules or daily reports.
FLSA: Nonexempt
Grade: 167
Minimum Salary
24.980
Mid Range Salary
25.480
Maximum Salary
26.240
Offer Information
The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.
Benefits
Rutgers offers a comprehensive benefits package to eligible employees, based on position, which includes:
Medical, prescription drug, and dental coverage
Paid vacation, holidays, and various leave programs
Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
Employee and dependent educational benefits
Life insurance coverage
Employee discounts programs
For detailed information on benefits and eligibility, please visit:
Position Status: Full Time
Standard Hours: 35.00
Daily Work Shift: Day
Work Arrangement
This position requires a fully on-site work arrangement.
Union Description: Teamsters 97
Payroll Designation: PeopleSoft
Terms of Appointment: Staff - 12 month
Position Pension Eligibility: PERS
Minimum Education and Experience
Two (2) years of progressively responsible clerical/general experience, preferably in a physician, hospital or health center setting including receptionist and scheduling duties, required.
Required Knowledge, Skills, and Abilities
Computer skills and excellent customer service skills required.
Demonstrated effective interpersonal skills.
Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of the position.
Demonstrated ability to verbally communicate effectively with patient population and faculty staff.
Requires working with office equipment and confidential patient records and correspondence.
Required to proofread and check documents for accuracy.
Ability to multi-task.
Preferred Qualifications
Experience in a medical office setting, including some billing.
Bi-lingual skills (English/Spanish).
Knowledge of medical terminology.
Candidates having experience working in a Federally Qualified Health Center a plus.
Physical Demands and Work Environment
Physical Demands: This position requires standing, walking, use of hands to finger, handle or feel, ability to reach with hands and arms 1/3 of the time; manual dexterity use of keyboard to enter data and video display terminal to receive and send information and data. Ability to talk or hear up to 2/3 of the time and sitting over 2/3 of the time. Must have clear vision at 20 inches or less (close vision). Ability to lift and carry objects weighing up to 25 lbs; ability to stoop and bend; ability to reach and grasp objects.
Work Environment: Moderate noise
Regional Campus: Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus: Downtown New Brunswick
City
New Brunswick
State
NJ
Rutgers is an Affirmative Action/Equal Opportunity Employer
Apply Now
Job ID: 485138804
Originally Posted on: 7/14/2025
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