Automotive Service Appointment Coordinator / Concierge / BDC

We are Titus-Will Ford Service of Lakewood, the premier Certified Ford Service Center for Lakewood, Parkland, and JBLM! Titus-Will is a trusted, family-owned and operated business since 1938. Many of our employees have made a career of working on our team. We are currently looking for BDC representatives to help set appointments for our Service department.

This is a Full-Time position, Monday - Friday.

What We Offer

• $35,360 - $45,760/year depending on experience
• 1.0 hours Paid Time Off (PTO) earned for every 40.0 hours worked
• 7 Paid Holidays
• Competitive Medical, Dental, and Vision Insurance
• 401-K retirement savings plans eligible after 90 days employment
• Opportunity for growth
• Direct deposit
• Paid training
• More benefit details available at:

Qualifications

• Automotive BDC, call center, or customer service experience preferred but not required
• Excellent verbal and written communication skills
• Punctual, reliable, and eager to improve
• Clean driving record and valid driver's license

Responsibilities

• Schedule service appointments and speak with customers every single day by following up over the phone after each appointment
• Actively listen to customers, answering their questions, and directing them appropriately as they request
• Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries
• Advise maintenance recommendations
• Confirm scheduled and missed appointments

Titus-Will is a drug-free workplace and an equal opportunity employer and prohibits discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. To be considered for employment, you will be required to take a pre-employment drug screen (excluding marijuana). For positions involving driving company and/or customer vehicles, you will be required to provide a copy of your driving record (available at your local DMV).