Front Desk Receptionist

Reference #: 2407

Overview

Join a Team That Changes Lives

For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we're here to create real change - helping people lead meaningful, fulfilling lives.

Now, we're looking for passionate team members to join us. Here, your work will change lives - including your own. You'll make an impact every day, find purpose in what you do, and grow in a career that truly matters.

At Elwyn, we take care of you while you care for others. We offer:

Generous Paid Time Off

Comprehensive Medical/Dental/Vision Benefit Packages

Earned Wage Access/On-Demand Pay

Paid On-the-Job Training

Tuition Reimbursement

Career Advancement Opportunities and Growth

Flexible Schedules

Retirement Savings Plan

Join us and be a part of something bigger. Apply today.

Job Description

PRIMARY FUNCTION: As Family School's first point of contact, the Front Desk Attendant/Receptionist engages in opportunities that positively impact the customer experience via face-to-face contact and telephone. This position welcomes participants and visitors and provides clerical support to multiple areas.

DUTIES & RESPONSIBILITIES

Ensure the provision of a welcoming environment which includes welcoming program participants and visitors professionally and timely

Provide daily front desk coverage

Greet all visitors and alert staff of their arrival and direct visitors to appointments upon arrival

Display all sign-in sheets for staff, families/clients, visitors, and vendors

Assist families and visitors to comply with Elwyn's entrance protocols

Secure the front door and open the front door between 8:45 am and 9:30 am for arriving families

Confirm that the driver and/or the driving assistant sign in all children transported on the van and direct them to appropriate location

Verify and maintain contact numbers for both the driver and foster/kinship parent in the event of an emergency

Secure the personal belongings of parents and place in the locked cabinet prior to them reporting to the appropriate location

Retrieve and return personal belongings of parents from the locked cabinet during break time and at the end of the program day

Receive and direct all incoming calls in a professional and courteous manner

Answer questions efficiently and direct or transfer to appropriate person

Engage with consumers to best understand their needs and requests

Engage active listening skills with callers with complaints to diffuse emotional situations via telephone and in-person

Maintain the call and message database; document complaints and resolution

Track voicemails and appropriate incoming phone calls on the main telephone number on the call log spreadsheet

Train temporary workers and employees who provide backup support to the position to operate main telephone to ensure coverage

Maintain Staff Directory by name, room/office number, telephone numbers/extensions to ensure calls can be directed accurately and expeditiously

Maintain Staff Evacuation list, update as needed to reflect all current staff and remove all termed staff; actively participate on the Safety Committee

Maintain and update employees' email address list to ensure delivery of email communications to all staff when instructed by program management

Maintain open communication with security department and lobby staff to ensure safety of clients and employees

Complete clerical duties including, but not limited to, shredding, filing, organization of documents, stocking supplies, organizing clothing, etc., and maintain a reorder supply list for each classroom as necessary and assigned

Perform other duties as assigned

IMMEDIATE SUPERVISOR: Director, Child Welfare

CONTACTS: Program participants, visitors, staff, parents/guardians/caregivers, vendors, community agency representatives

EDUCA ION/EXPERIENCE/QUALIFICATIONS:

High school diploma or graduate equivalency diploma (GED); post-secondary degree or specialized training in administrative/office work preferred

Previous experience working in an office setting; experience in an early childhood/educational setting preferred

Demonstrated ability to work effectively as part of a team

Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities

Demonstrated strong attention to detail

Demonstrated strong time management and organizational skills

Demonstrated solid judgment with the ability to solve problems and make decisions in consultation with direct supervisor

Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions in consultation with direct supervisor

Must possess excellent customer interaction, collaboration, written and verbal communication skills, and strong organizational skills

Demonstrated basic experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint

Previous experience with phone systems preferred

Equal Opportunity Employer

Elwyn is an Equal Opportunity Employer. Elwyn does not discriminate on the basis of race, color, religion, creed, ancestry, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national origin, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation.

Elwyn is an Equal Opportunity Employer. EOE AA M/F/Vet/Disability

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.