Front Desk Agent Harbor House

  • Landry's
  • Galveston, Texas
  • Full Time
Overview

The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.

Qualifications

Education & Experience:

  • College course work in related field helpful.
  • Experience in a hotel or related field preferred.
  • High School diploma or equivalent required.
  • Computer experience preferred.

Physical requirements:

  • Flexible and long hours sometimes required.
  • Light Work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.

Mental Requirements:

  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must be able to multi task.
  • Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
Job ID: 484633016
Originally Posted on: 7/9/2025

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