Receptionist - UPMC Washington - Lakeside Primary Care

Receptionist for our Lakeside Primary Care Office

Are you a friendly and organized individual with a passion for providing exceptional patient care? Our Lakeside Primary Care Office is seeking a dedicated receptionist to join our team. In this role, you will be the first point of contact for our patients, ensuring a welcoming and efficient experience. If you thrive in a fast-paced medical environment and have excellent communication skills, we would love to hear from you!

Responsibilities:

• Focus on customer service and continually strive to perform the duties of their job in a manner that will result in optimal patient satisfaction
• Exhibit proven ability to facilitate change
• Receive and greet visitors and interacts with courier daily
• Identify , develop and participate in process improvement opportunities within the home health agency that will enhance the quality of service we provide
• Attend compliance training and adhere to the organization's standards of conduct, policies, and procedures.
• Process outgoing mail and separate mail to appropriate locations
• Answer, screen and direct calls to appropriate staff or takes message
• Type and proof correspondence, minutes and reports as directed
• Relay information from patients, hospitals, physicians, families, and visitors by phone or voicemail.
• Perform duties and job responsibilities in a fashion which coincides with the service management philosophy of UPMC towards patients, visitors, staff, peers, physicians and other departments within the organization.

Preferred Qualifications: Medical terminology & prior healthcare office experience .

Schedule : Monday-Friday, morning huddle at 7:53AM every morning and regular end time is 4:30PM, except for one late night a week that can end between 5:30PM-6PM.