Front Desk Assistant

Summary This position is located in the Brigade Sports Complex (BSC), U. S. Naval Academy's Non-Appropriated Fund Instrumentality (NAFI), Naval Academy Business Services Division (NABSD), Annapolis, Maryland. NAFI is an entity that generates its own funds through its operations, and is not funded by Congress. The Front Desk Assistant is responsible for overseeing all front desk operations in support of the daily activities and programs at the BSC. Responsibilities The incumbent will provide clerical and administrative assistance to management in support of business operations. This includes, but not limited to: Oversee the BSC front desk point of sale and customer service operations. Training employees in proper use of the Point of Sale system. Training employees in facility programs and offerings. Assists management on maintaining department SOP's. Assist management in formulating department policies. Answers electronic and phone correspondence. Manage BSC front desk phone, answer questions, schedule tennis court time, greet guests, check ID's, enroll customers in BSC programs/offerings, and take messages. Provides support to management in organizing and requesting to order inventory and supplies. Maintains regular inventory counts, prepares purchase requests, and may be a receiving agent. Provide administrative assistance to program coordinators in support of BSC programs such as tennis clinics, fitness classes, Navy Hockey Season tickets, and Learn to Skate program. This includes, but not limited to, clerical items such as customer correspondence, and day of support for programs. Assist management team in identifying facility maintenance issues and maintaining a liaison with USNA Public Works Department and contractors. Monitor activities and patrons within the facility enforcing rules and policies and ensuring safe conditions, and report any unsafe conditions to the manager. Be familiar with and ensure that BSC rules and emergency and safety procedures are followed. Perform cleaning duties such as vacuuming, mopping, sweeping tennis courts, taking out trash. Fulfill all BSC training requirements. Enforce BSC rules and use decision-making skills to professionally and appropriately address rule infractions and other incidents. When proper training and approvals are obtained, employee may: Operate, monitor, and maintain equipment (skate sharpener, racquet stinging machine, resurfacer, ice edger, compressors, etc.) The work requires moderate walking, observing, working with hands, sometimes working with equipment, and moderate to heavy lifting. Requirements Conditions of Employment Qualifications KNOWLEDGE, SKILLS and ABILITIES (KSAs) for this position are as follows: **Responses must be included on the KSA portion of the online application** Incumbent must have completed four years of education beyond high school; or have 2 years equivalent administrative/clerical support experience; or 1 year equivalent to at least GS-4. Experience with a recreational sports facility is preferred. Incumbent must demonstrate strong verbal and written communication skills and positive customer service experience. Incumbent must have experience and proficiency working with Microsoft Word and Excel, experience with point of sale (POS) software, and the ability to adapt to new programs. Incumbent must have strong organizational skills and experience in leading projects and tasks with minimal supervision. Incumbent must have the ability to multi-task, be a self-starter, and be willing to learn new skills. Education Additional Information The Front Desk Assistant handles the daily operations of the BSC Front Desk and interacts with patrons and Midshipmen. Employees of the BSC also have the opportunity to learn new unique skills, such as: racquet stringing, skate sharpening, ice rink operations, and operation of the ice resurfacers. 8-hour Monday - Friday shifts, with occasional Saturdays in support of events.