Secretary/Receptionist Human Services

Secretary/Receptionist, Human Services Purpose of Position: Perform

support services for clinical staff and medical staff in their efforts

to provide daily individual and group patient care. Guide clients

through the system from point of intake through their scheduled

appointments/groups. Act as an information resource to clients, medical

staff, and clinical staff as the need arises. Description: Provide

secretarial/receptionist coverage in an efficient, timely, and

professional manner. Multitask in a busy office environment. Adhere to

all standards of confidentiality in regards to patient rights.Schedule

patient appointments in person or by telephone. Prepare reports and

correspondence; produce schedules and charges from automated

systems.Locate, pull and prepare charts for the following day\'s

schedules. Maintain clinician daily appointment schedule. Assist in

location of missing charts and compile new charts. Open and distribute

mail. Maintain patient records including the retrieval of patient charts

to file correspondence, reports, test results, etc. Pull charts for

telephone messages as needed. Greet patients, verify insurance and

collect co-payments. Follow policy and procedure regarding reporting any

non-payment and/or insurance changes. Obtain all required consents.

Secure copies of valid insurance cards. Answer telephone in a timely

manner, direct calls to appropriate persons, and take accurate messages.

Schedule appointments as requested with other providers, agencies, etc.

Prepare associated forms such as requisitions or referral forms with

review of any prep required as necessary. Copy and/or provide medical

records information to outside providers under established guidelines as

needed. Distribute charts to clinician, nurse, or physician for release

as needed. Ensure accurate maintenance of administrative records and

work/communicate cooperatively with co-workers, patients, visitors, and

personnel both inside and outside the practice. Demonstrate the ability

to adjust to unexpected changes to assure that all

responsibilities/duties are met during absences or increased patient

volumes. Consistently provides service excellence to all patients,

family members, visitors, volunteers, and co-workers in a manner that

reflects Cape Cod Human Services? commitment to CARES: compassion,

accountability, respect, excellence and service. Provide back up for the

switchboard, secretaries and/or records specialist as needed. Perform

other work-related duties as requested or assigned by manager.

Qualifications: Two years secretarial experience preferred, preferably

in a clinical/medical office setting and/or Associates level education.

Ability to read, write and communicate in English. Must be computer

proficient in Microsoft Office and/or other applicable software

programs. Experience in Medical Office Software preferred. PHYSICAL

DEMANDS: Physical and mental health appropriate to meet the demands of

this position. Frequent standing, walking, use of stairs, sitting,

stooping, pulling, lifting overhead, reaching depending on job

assignment. Lifts supplies and equipment (15-25 lbs.) Considerable

telephone communications and documentation. WORKING CONDITIONS: May be

exposed to electrical/mechanical equipment. May interact with patients

who have a range of behavioral, emotional, or physical challenges.

Ability to work in a fast-paced environment and manage multiple tasks at

any time.