Receptionist/Administrative

Title: Receptionist

Unit: Admissions

Reports: Director of Admissions

Salary: $26.37 per hour [Approximately $ 48,000 annually]

Status : Full - Time; Regular; Non-Exempt

Location: Long Island City, NY

Position Summary:

Responsible for greeting our participant’s and visitors. Logging in current participants in and out of system. Assuring all new participants completed a Tier 1 form and Informing Admissions Supervisor that we have new Intakes waiting to be processed. Overseeing the reception area.

Essential Duties and Responsibilities:

• Greet agency clients, volunteers and visitors in a friendly and respectful manner, determine their purpose for coming to the agency and refer them to appropriate staff;

• Maintain daily logs of clients, volunteers/interns and visitors;

• Operate agency switchboard, responding to incoming telephone calls, providing information in response to caller inquiries, routing calls to appropriate staff and taking clear, detailed written telephone messages where appropriate;

• Distribute Tier 1 Assessment forms to incoming clients and escort them to Admissions;

• Operate fax machine, copier and agency postage machine;

• Ensure agency mail delivery/pick-ups to and from agency’s two locations;

• Date stamp and route incoming mail to appropriate staff;

• Maintain and update staff telephone directory and mailboxes;

• Maintain and update reception area bulletin boards; and

• Monitor the weapon detection system to ensure safety and compliance, promptly identifying any incidents involving detected weapons. Notify the supervisor immediately of any incidents and communicate with the individual possessing the weapon to address the situation appropriately.

• Perform other related duties as needed.

Qualifications:

• High school diploma, GED/HSE and/or appropriate education, training or experience preferred;
• Basic skills using a computer in a professional environment, including using Microsoft Office;
• Excellent verbal communication skills, Bi-lingual English/Spanish a plus;
• Excellent interpersonal skills and telephone manner; and
• Ability to stay calm in a fast paced environment and always maintain a courteous manner.

The Fortune Society encourages individuals to apply who have successfully made the transition from incarceration and/or substance abuse into a stable, productive lifestyle in the community.

Physical Demands:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Reasonable accommodations may be made to enable intervals with disabilities to perform the essential functions of the job.

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The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.