Receptionist

Job Description

Responsible for performing daily customer service in a courteous and professional manner. Responsible for screening, answering and routing all incoming calls; and ability to handle inquiries from the public as deemed appropriate.Performs front desk duties with the ability to handle multiple tasks and willingness to perform cross departmental duties as assigned. Responsible for general clerical duties to include typing, filing, record keeping and operation of general office equipment.Ability to communicate effectively in Spanish and English and is culturally sensitive with internal and external contacts.

Responsibilities and Duties

• Responsible for greeting and providing courteous assistance to all individuals contacting the organization.
• Provides clerical support and assistance with overall departmental functions.
• Responsible for managing multi-line telephone and handle inquiries from the public as deemed appropriate.
• Assists with the preparation and data compilation for audits, reports, presentations, etc.
• Performs other duties as assigned.

Ability to perform essential job functions with or without reasonable accommodations.

Required Skills

• Excellent phone etiquette.
• Excellent customer service.
• Comprehensive knowledge of modern office practices.
• Considerable knowledge of business English and spelling.
• Ability to understand and follow, quickly and accurately, brief oral and/or written instructions.
• Ability to organize and complete work in an accurately and timely manner.
• Ability to deal tactfully and communicate effectively with persons of diverse educational and cultural backgrounds.
• Ability to work with and appropriately handle confidential information.
• Posses exceptional interpersonal communication skills when interacting with the public.
• Ability to exercise good judgment in unusual or stressful situations.
• Ability to communicate in a professional and effective manner, both orally and in writing.
• Ability to understand the operation of a computer network and skills in word processing and data-base software.
• Considerable knowledge of word processing and data-base software.
• Type 45 words per minute.
• Ability to work independently with minimum supervision on assigned tasks as well as to accept direction on given assignments.
• Must have a professional demeanor and ability to adhere to company's policies.
• Bilingual English/Spanish.

Required Education

• High School Diploma or equivalent required
• Completion of secretarial/clerical program from an accredited busines school or office procedures program preferred.

Required Experience

• Six months to one year work experience in a clerical office setting. Minimum six months customer service experience. Knowledgeable in Microsoft Word, Microsoft Excel, PowerPoint and Publisher required.