Receptionist

JOB REQUIREMENTS: Overview Individual who acts as the central point of

communication among patients, partners and providers; responsible for

providing front line activities to include scheduling, registration,

cash handling and overall support services to patients and guests.

Responsibilities Essential Duties and Responsibilities Clerical Answers

incoming telephone calls, determines purpose of callers, and forwards

calls to appropriate personnel and routes Epic Messages to nursing and

provider as appropriate. Retrieves messages from voice mail and forwards

to appropriate personnel. Answers questions about organization,

physicians, and available services, providing callers with address,

directions, and other information as appropriate. Welcomes on-site

visitors, determines nature of business, and announces visitors to

appropriate personnel. Monitors visitor access and issues passes when

required. Receives, sorts, and routes mail, and maintains and routes

publications. Orders, receives, and maintains office supplies. Maintains

fax machines, assists users, sends faxes, and retrieves and routes

incoming faxes. Creates and prints fax cover sheets, memos,

correspondence, reports, and other documents when necessary. Performs

other clerical duties as needed. Epic Scheduling and Registration

Schedules patient appointments Responsible for EMR Electronic Medical

Records registration check-in processes in Epic. Loads, verifies and

updates patient demographics. Scans, loads and verifies insurance

coverage. Collects signed HIPAA and Consent for Treatment documents,

updates the interactive face sheet and sends documents to Medical

Records for scanning. Reviews all Alerts in Epic and refers patient to a

PFC when necessary. Collects co-payments and other self-pay obligations

when required and post in Epic when registering patient. Provides

patient with an estimated self-pay obligation when appropriate. Performs

cashiering functions online payment posting within Epic. Processes

payments and deposits by adhering to the systems Cash Handling Policy.

Completes daily closing report and balances their individual cash drawer

at the end of each day. Performs petty cash count in and out daily and

records appropriately. Assist patients with MyChart signup and

activation. Replies to MyChart messages in a timely manner, closing

messages when complete. Safeguards patient privacy and confidentiality

per MHS policies. Preps Routes daily for upcoming appointments for

frontline registration. Reviews daily work queues and corrects

identified patient registration errors. Utilizes Epic waitlists based on

provider preference. Reviews and updates no-shows and cancellations for

the day Education and Experience High School diploma or equivalent

Previous medical reception or reception experience\... For full info

follow application link. EOE&AA/M/F/Vet/Disabled. Mercy is an equal

employment opportunity employer functioning under Affirmative Action

Plans. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:

ipc.us/t/CA1AC72D3DC646EE