Part Time Receptionist

Part Time Receptionist

About Swatch Group

The Swatch Group is an international group active in the design, manufacture and sale of finished watches, jewellery, watch movements and components. It is the world's largest watchmaking group and supplies nearly all the components required for the watches sold by its 16 individual brands, including Breguet, Blancpain, OMEGA, Rado, Longines, Tissot, Mido, Swatch and Flik Flak. Swatch Group employs more than 31,000 people worldwide.

The Role

We have an exciting part-time opportunity for an experienced Receptionist to join our team in Richmond. This role is responsible for interacting with customers (in person at reception, via phone, email, and internal systems) to generate positive encounters using a service-oriented approach. Act as the voice of the organisation, providing excellent service to customers in a timely manner. We look forward to working with someone who is passionate about providing a high quality of customer service, has excellent communication skills, and possess demonstrated experience dealing with difficult customers.

This role is on site in our Richmond Head Office Monday - Friday 10am - 2pm.

Key Responsibilities

Greet visitors, determine the purpose of their visit, and direct them appropriately

Operate the telephone switchboard to receive and forward calls

Ensure all calls are answered in accordance with company standards

Generate order or repair documentation and ensure it is matched with jobs prior to dispatch

Receive payments and issue receipts for services rendered

Calculate and provide price or rate quotations for products or services

File documentation and maintain accurate records

Create repair orders in line with company guidelines

Interpret spare parts requirements and prepare cost estimates

Handle watches in accordance with company handling standards

Provide indirect support with customer escalations

Adhere to OH&S policies and proactively report any concerns

Maintain high standards of professionalism, personal presentation, and customer service

Skills & Experience

Strong communication skills (written and verbal)

Accurate data entry skills

Excellent telephone etiquette

Problem solving skills

Excellent presentation

Decisive, firm, courteous, customer oriented

Proficient in basic computer knowledge & Microsoft Office

Experience with SAP/similar ERP system

Technical knowledge in the watch making industry advantageous

How to Apply

Click APPLY to submit your application.

Job location

Level 3, 40 River Boulevard

3121 Melbourne (Victoria)

Australia

Company address

The Swatch Group (Australia) PTY. LTD.

40 River Boulevard

Level 3

Richmond, Victoria 3121