Receptionist - PACE

TriHealth is actively recruiting for a Manager to oversee the PACE of Cincinnati PACE Center located in Norwood Ohio. Program of All-Inclusive Care for the Elderly (PACE) is a Medicare and Medicaid program that helps people meet their health care needs in the community instead of going to a nursing home or other care facility.

Job Overview:

The PACE Receptionist is responsible for greeting and assisting visitors, answering phones, managing schedules, handling correspondence, and performing general office tasks. This position requires strong organization and communication skills.

Location:

• 4600 Wesley Ave - PACE Corporate Office

Work Hours:

• Full-time position: 80 hours bi-weekly
• Day shift

Job Requirements:

High School Diploma or GED (Required)

Basic Life Support (BLS) Certified. Preferred

Job Responsibilities:

Greet, assist and check in PACE participants and guests at the PACE Center. Direct PACE Center visitors to the appropriate person and office.

Answer incoming calls, take messages, and forward communications as appropriate. Provide basic and accurate PACE information in person and via phone/email.

Ensure the reception area is tidy and presentable with all necessary supplies and materials.

Assist in the scheduling of meetings as assigned by PACE leadership staff.

Order and receive all PACE Center supplies as directed by PACE leadership.

Maintain PACE Center security by following organization safety procedures and controlling building access via the reception desk.

Receive, sort, and distribute mail and deliveries. Other duties as assigned by PACE leadership staff.

Working Conditions:

Bending - Rarely

Climbing - Rarely

Hearing: Conversation - Consistently

Hearing: Other Sounds - Frequently

Interpersonal Communication - Consistently

Kneeling - Occasionally

Lifting Lifting 50+ Lbs. - Rarely

Lifting Pulling - Rarely

Pushing - Occasionally

Reaching - Rarely

Reading - Frequently

Sitting - Consistently

Standing - Rarely

Stooping - Occasionally

Talking - Consistently

Use of Hands - Consistently

Color Vision - Occasionally

Visual Acuity: Far - Frequently

Visual Acuity: Near - Consistently

Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS...

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS...

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community