Lead Clinical Receptionist/Senior Admin Assistant Yale University

1. Oversees and coordinates administrative, program, and office activities. Establishes, selects, implements, and coordinates office procedures and systems. Serves as principal source of information to students, staff, and faculty on policies, procedures, programs, and office activities. 2. Oversees, instructs, and coordinates activities of support staff. Oversees the preparation of materials for grants, contracts and budgets. Monitors expenditures and reconciles financial statements. 3. Provides editorial support for a journal/publication. Proofreads and edits material for grammatical and factual accuracy. Tracks copy through various editing and production stages. Communicates with authors, printers, and others concerned with published work. 4. Determines administrative, facility, and equipment needs for symposia, lectures, seminars, and conferences. Assembles and arranges for necessary items. Determines sources of data. Compiles, synthesizes and manipulates data. Summarizes findings and writes reports or portions of reports. 5. Greets visitors. Answers and screens telephone calls. Assesses nature of business. Responds to requests for information and provides assistance. Screens and responds to mail. 6. Formats, keyboard, proofread, and edits correspondence, reports, manuscripts, grants, and other material. Assembles attachments and corresponding material. Reviews outgoing material for completeness, dates, and signatures. Composes substantive correspondence and written material. 7. Coordinates travel arrangements. Schedules and coordinates meetings and appointments. Orders and maintains inventory of supplies. Takes minutes or dictation. Performs additional functions incidental to office activities.

Required Skill/ability 1: Proficiency in EPIC, particularly in Cadence.

Required Skill/ability 2: Working knowledge of medical terminology.

Required Skill/ability 3: Ability to model superior customer service skills, as attested by references. Consistently exhibits a mature, professional leadership style especially during peak demand periods and other stressful situations.

Required Skill/ability 4: Demonstrated ability as a Clinical Receptionist in a healthcare facility.

Required Skill/ability 5: Excellent attendance, punctuality and reliability, as attested by references.

Preferred Education: Thorough knowledge of Yale Health policies, procedures and protocols around appointment scheduling. Proven experience as a Clinical Receptionist at Yale Health.

Work Week: Standard (M-F equal number of hours per day)

Posting Position Title: Senior Administrative Assistant

University Job Title: Lead Clinical Receptionist/Senior Admin Assistant

Preferred Education, Experience and Skills: Thorough knowledge of Yale Health policies, procedures and protocols around appointment scheduling. Proven experience as a Clinical Receptionist at Yale Health.

Six years of related work experience, four of them in the same job family at the next lower level, and high school level education; or four years of related work experience and an Associate's degree; or little or no work experience and a Bachelor's degree in a related field; or an equivalent combination of experience and education.