guest in OPERA, generate registration card and verify registrations with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them.
Communicate services and amenities of the hotel to guests.
Maintain guest history files.
Set-up accurate accounts for each guest in accordance to their requirements, i.e. separate room/tax/incidentals, comp.
Maintain, monitor and balance room availability for any given day.
File registration cards and vouchers by room number.
Handle VIP and upgraded accommodations
Assist and process overbooked or walked' guests.
Assist and provide room change accommodations.
Documents all guest requests, complaints, or problems.
Resolve guest complaints to ensure guest satisfaction.
Maintain organized and clean work area with necessary supplies.
Responsible for assigned bank and ensure accuracy of contracted monies; keep bank secure at all times.
Meet with FOM/Supervisor daily to review assignments and priorities.
Communicate with prior shift's Front Desk Agent to review all follow-up items.
Answer department telephone within 3 rings, correct greeting, and proper etiquette.
Take and relay messages accurately, completely, and promptly.
Qualifications
EXPERIENCE:
Prior Experience:
1+ Previous Front Desk experience of employment in a related position with this company or other companies in hotels or administration related work.
IT Expertise:
Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.
Must have basic Excel, PowerPoint, Word; PC knowledge, minimum typing speed of 50wpm, ability to write and communicate professionally, bi-lingual fluency a plus; Must be hospitality oriented and possess the ability to work under pressure. Should possess the ability to complete multiple tasks simultaneously.
Education:
High School diploma or GED required; college degree preferred.
Subject Expertise:
Must be able to sustain composure, remain calm, and possess a positive attitude.
Must be energetic and outgoing.
Must be service oriented with excellent customer service skills.
Must be able to follow directions with focus to detail, speed, and accuracy.
Must be a team player with the ability to work under minimal supervision.
Must be able to multi-task in a fast-paced work environment.
Must possess excellent interpersonal and organizational skills.
Must have basic knowledge or arithmetic.
Must have the ability to input data and access information on the computer.
Must have working knowledge of Microsoft Office and previous experience with a hotel management system; OPERA preferred.
Must be able to read, write, and understand the English language.
Must be able to exercise confidentiality and discretion.
OTHER EXPECTATIONS:
Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
Demonstrate a working knowledge of all company safety and security procedures.
Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.
Benefits:
Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:
Full Time Benefits
Competitive Base Salary
PTO
Medical, Dental, Vision, Life, Pet Insurance
401K
Costco Membership
Bereavement Leave
Management Contract Referral Program
Education Assistance
Additional Per Position
Employee Rates at all of Springboard Hospitality's 35+ Hotels
Monthly Cell Phone Stipend
Dry Cleaning Services
Hotel Level Executive Bonus Program
Retention Bonuses
Lead Share Program
Associate of the Month/Quarter & Company-wide Associate of the Year Programs
Associate Referral Bonus Program
Springboard Hospitality Core Values:
CONNECTED. We are plugged into people, technology and the cutting edge of culture.
INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.
OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.
Other Jobs at Le Parc Melrose:
Front Desk Supervisor
Le Parc Melrose
West Hollywood, CA
A property of: Springboard Hospitality
Full-Time
$23.00 to $25.00 per hour
24 days ago
Houseperson
Le Parc Melrose
West Hollywood, CA
A property of: Springboard Hospitality
Full-Time
$20.00 to $22.00 per hour
26 days ago
Find Jobs Career Advice Post a Job
Contact About Us Terms and Conditions Privacy Policy
Communicate services and amenities of the hotel to guests.
Maintain guest history files.
Set-up accurate accounts for each guest in accordance to their requirements, i.e. separate room/tax/incidentals, comp.
Maintain, monitor and balance room availability for any given day.
File registration cards and vouchers by room number.
Handle VIP and upgraded accommodations
Assist and process overbooked or walked' guests.
Assist and provide room change accommodations.
Documents all guest requests, complaints, or problems.
Resolve guest complaints to ensure guest satisfaction.
Maintain organized and clean work area with necessary supplies.
Responsible for assigned bank and ensure accuracy of contracted monies; keep bank secure at all times.
Meet with FOM/Supervisor daily to review assignments and priorities.
Communicate with prior shift's Front Desk Agent to review all follow-up items.
Answer department telephone within 3 rings, correct greeting, and proper etiquette.
Take and relay messages accurately, completely, and promptly.
Qualifications
EXPERIENCE:
Prior Experience:
1+ Previous Front Desk experience of employment in a related position with this company or other companies in hotels or administration related work.
IT Expertise:
Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.
Must have basic Excel, PowerPoint, Word; PC knowledge, minimum typing speed of 50wpm, ability to write and communicate professionally, bi-lingual fluency a plus; Must be hospitality oriented and possess the ability to work under pressure. Should possess the ability to complete multiple tasks simultaneously.
Education:
High School diploma or GED required; college degree preferred.
Subject Expertise:
Must be able to sustain composure, remain calm, and possess a positive attitude.
Must be energetic and outgoing.
Must be service oriented with excellent customer service skills.
Must be able to follow directions with focus to detail, speed, and accuracy.
Must be a team player with the ability to work under minimal supervision.
Must be able to multi-task in a fast-paced work environment.
Must possess excellent interpersonal and organizational skills.
Must have basic knowledge or arithmetic.
Must have the ability to input data and access information on the computer.
Must have working knowledge of Microsoft Office and previous experience with a hotel management system; OPERA preferred.
Must be able to read, write, and understand the English language.
Must be able to exercise confidentiality and discretion.
OTHER EXPECTATIONS:
Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
Demonstrate a working knowledge of all company safety and security procedures.
Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.
Benefits:
Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:
Full Time Benefits
Competitive Base Salary
PTO
Medical, Dental, Vision, Life, Pet Insurance
401K
Costco Membership
Bereavement Leave
Management Contract Referral Program
Education Assistance
Additional Per Position
Employee Rates at all of Springboard Hospitality's 35+ Hotels
Monthly Cell Phone Stipend
Dry Cleaning Services
Hotel Level Executive Bonus Program
Retention Bonuses
Lead Share Program
Associate of the Month/Quarter & Company-wide Associate of the Year Programs
Associate Referral Bonus Program
Springboard Hospitality Core Values:
CONNECTED. We are plugged into people, technology and the cutting edge of culture.
INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.
OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.
Other Jobs at Le Parc Melrose:
Front Desk Supervisor
Le Parc Melrose
West Hollywood, CA
A property of: Springboard Hospitality
Full-Time
$23.00 to $25.00 per hour
24 days ago
Houseperson
Le Parc Melrose
West Hollywood, CA
A property of: Springboard Hospitality
Full-Time
$20.00 to $22.00 per hour
26 days ago
Find Jobs Career Advice Post a Job
Contact About Us Terms and Conditions Privacy Policy
Job ID: 479548680
Originally Posted on: 6/3/2025
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