Receptionist

SALARY RANGE: $23.00 - $26.00 PER HOUR, NON-EXEMPT, FULL-TIME, BENEFITED POSITION

BENEFITS:

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Employee Assistance Program
• Tuition Reimbursement Program
• Student Loan Repayment Program
• Life insurance
• Paid time off
• Retirement plan

SUMMARY:

Complete receptionist duties and responsibilities to support management of Go Kids. Ensures that overall front office is smooth, efficient, and orderly in accordance with established quality standards, teamwork, client service standards and work procedures set by Go Kids.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following as well as other duties and responsibilities that may be assigned.

I. RECEPTIONIST/CLERICAL

Professionally answer phones, take messages, give appropriate message and/or route to the correct individual.

Welcomes visitors, employees and clients doing business with Go Kids Inc./Estrella Family Services at front office area, and route to the correct individual.

Identify those calls requiring detailed information and transfer to the appropriate individual for follow thru.

Ensures knowledge of staff movements in and out of the organization.

Collect tuition monthly via checks, money orders or the processing credit card payments and provides receipts.

Maintain payment log for all four sites.

Manage mail system. Open, sort and route mail daily.

Provide support to office staff in administration office.

Receive, and route all childcare inquiry calls to appropriate child wait list/center.

Provide administrative assistance and perform data processing such as translation of documents, typing letters, memoranda's, and other materials from rough draft, duplicated copies or notes for Program staff.

Provide interpretation for appeals or other scheduled meetings.

Perform light housekeeping chores in the main lobby as needed.

Conduct self in a manner that reflects credit on Go Kids and encourages others to do the same

Secret Santa Coordinator

Summer Marketing flyers

II. FAMILY SERVICE WORKER SUPPORT

Maintain FSW schedule

Receive and file documents in the respective child's files

Send reminder letter's to families for recertification's

Actively communicate with FSW to ensure ongoing compliance of files

Maintain wait list binders

Contact Families to verify information, pre-qualify and begin enrollment process.

Contact centers to verify space availability.

Direct families to visit center.

Schedule appointments with families to meet with FSW in regards to their enrollment/re-certification packet.

Direct families to call with any changes or problems.

Safeguard confidentiality of records and reports.

Provide translation/interpretation as needed, e.g. filling out applications, forms, phone calls, meetings.

Attend staff meetings as requested.

Meet monthly (at a minimum) with Family Service Manager for a one-on-one and to set goals.

Other duties as assigned by Family Service Manager.

SKILLS AND ABILITIES:

Must be well-organized, creative, independent and self-motivated, enthusiastic, dependable, detail oriented, flexible in scheduling and prioritization, and driven by excellence.

Must possess excellent telephone communication skills and strong interpersonal skills to establish and maintain effective business relationships; demonstrated ability to communicate in situations requiring tact and poise; Skilled in confidentiality and discretion.

Must be able to adjust tasks and focus with composure, in accordance with changing deadlines and priorities.

Must be able to complete tasks and meet deadlines

Must present a neat, professional appearance.

Working knowledge of childcare, a plus.

Must be computer literate, with a working knowledge of efficient filing systems, office machines and equipment.

Requires a good sense of humor and belief in working as a professional, cohesive team member.

Establishes and maintains effective channels of communication and a professional relationship with management, co-workers, and clients.

Uses equipment and materials in a safe and acceptable manner, follows established safety procedures, uses appropriate safeguards and observes common sense rules of safety in all on-the-job activities.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED). Some college credits preferred.

One to three (1-3) years related experience and/or training or equivalent combination of education and experience.

Computer literacy on PC in word processing and spreadsheets Windows 8, and related Microsoft Office products. Ability to type 45 wpm.

Must be able to pass a fingerprint and criminal clearance.

LANGUAGE SKILLS:

Ability to read, analyze and interpret general business periodicals and government regulations.

Ability to write reports, business correspondence, and procedures with conformance to the prescribed style and format.

Ability to effectively present information and respond to questions from government entities.

Ability to comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Possesses good people and phone skills and is detail oriented.

Must be bilingual/bi-literate in English/Spanish

BENEFITS INCLUDE:

Go Kids offers a comprehensive benefit package which includes:

Employee paid Medical, Dental, Vision, 401(k), Group and Voluntary Life Insurance, FSA, HSA, Paid Time Off, LTD, STD, Employee Assistance Plan and more.

Come work for a winning team!