Admissions Operations Manager

at Bowdoin College in Brunswick, Maine, United States

Admissions Operations Manager

The Admissions Operations Manager reports to the Director of Operations and Communications and is responsible for managing and overseeing the daily and seasonal operational logistics of the Admissions Office. This role:

+ Leads seasonal planning through a detailed operations calendar and manages activities to support the application cycle, such as overseeing application processing and materials tracking, documentation, and staff training and support

+ Utilizes the Admissions CRM (Slate) to monitor and ensure quality control of operational processes, and obtains and utilizes metrics from the CRM to identify opportunities for process efficiencies

+ Oversees event and program management logistics, visitor reception, and ensures superior customer service for on-campus visitors and through email correspondence

+ Supervises and mentors staff members and student workers, fosters a supportive work environment, and works collaboratively across the entire Admissions team

Compensation, Benefits, and Perks:

+ The target salary for this position is expected to be $65,000

+ A variety of health insurance plans (Medical, Vision, Dental)

+ Generous Retirement Plan 401(a) and 403(b)

+ Life and Disability Insurance

+ Paid Time Off: 20 days of vacation per calendar year, 12 days of personal/sick time

+ Paid Holidays and Special Days Off

+ Paid Parental Leave (available after one year of service)

+ Household access to many of the Colleges facilities including the gym and pool

+ Free fitness and wellness classes

+ And more:

+ High school diploma or GED equivalent required; Bachelors degree preferred

+ Working knowledge of CRMs

+ Intermediate proficiency in MS Office Suite

+ Exceptional organizational skills, attention to detail, and the ability to solve problems creatively

+ Strong verbal, written, analytical and presentation skills

+ Excellent interpersonal and customer service skills

+ Ability to make decisions using information and good judgement

+ Ability to effectively prioritize a high volume of work, manage large-scale processes, and lead complex projects

+ Ability to hire, train and supervise staff and student employees

+ Ability to provide a high level of customer service and professionalism

+ Ability to quickly learn new software and applications