Front Desk Receptionist - Immunology and Multiple Sclerosis

Minnesota Center for Multiple Sclerosis and Midwest Immunology A Vivo Infusion CompanyMedical Practice Front Desk ReceptionistPlymouth MNWe are seeking a compassionate Front Desk Receptionist that needs moderate supervision performs a variety of clerical activities to support clinical operations in a neurology and immunology specialty medical practice Duties include but are not limited to providing customer service telephone management scheduling registration and copay collections We are looking for someone who is organized able to multi task take initiative and pay close attention to detail while remaining welcoming and positive Experience working in an immunology MS rheumatology infusions or oncology clinic a strong plus Compensation Range2100 2800HourBonus Plan Target 5 Annually Based on performancePrivate Equity for the Greater Good Company wide Employee Ownership Program Benefits OfferedMedical Dental Life and Vision InsuranceOption for HSA w employer contributionShort & long term disability401K with MatchPTO Accrual of 4 weeksyear for FTWellness Reimbursement ProgramEmployee Referral BonusTuition Assistance ProgramEmployee Assistance Program& MoreEmployment Type Schedule FLSA StatusFull TimeMonday Friday 830am 500pmFLSA Status Non ExemptReports To Clinic ManagerLocation Plymouth MN 15700 37th Ave North Plymouth MN 55446 Primary ResponsibilitiesThe following statements are intended to describe the general nature and level of work being performed by people assigned to this classification These are not to be construed as an exhaustive list of all job duties performed by personnel so classified Receives and screens visitors and telephone calls Provides general information in person and on the telephone Verifies patient demographic information including insurance verification prior to the patient visit for all pre scheduled patients Performs data entry of patient demographic information Registers all patients at each visit utilizing established policies for the capture of complete and up to date patient and insurance information Receives and documents patient responsible payments including co payments past balance payments and other patient responsible charges Schedules patients for physician visit Maintains and updates appointment calendars Processes all referral requests by physicians and patients within a timely manner and according to clinic procedure Notifies clinical personnel of patient arrival Processes and delivers departmental mail Tracks down labs on patients and follows up with lab companies when errors occur Coordinates faxes files and office information Processes and maintains medical records in accordance with records protocols Check out each patient via established policies including charge entry for current visit if appropriate scheduling of future appointments facilitation of referrals and other orders Performs other duties as assigned Qualifications Education and Experience High School Diploma or equivalent GED is required Medical Terminology One 1 year of customer service experience required One 1 year relevant front desk experience within a healthcare environment preferred Certification in scheduling and registration preferred Knowledge Skills and Abilities Ability to interact with personnel of all levels within the organization and work within a multi disciplinary team environment Interpersonal skills customer orientation and an outgoing and pleasant demeanor Prior experience and demonstrated competence with patient or customer information systems Highly effective verbal written and interpersonal communication skills to communicate effectively with all levels hospital staff patients visitors and levels of staff To perform this job successfully an individual must be able to perform each essential duty satisfactorily The requirements listed above are representative of the knowledge skill andor ability required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Who We AreThe Vivo Infusion team is focused on providing patients with the highest quality of care in a comfortable safe and convenient setting Vivo is a national company with locations in 15 states providing opportunities for growth and advancement as well as competitive benefits that support what matters most to you Our highly trained medical professionals are dedicated to delivering a safe comfortable and affordable solution for our patients We offer an array of advanced therapeutics and provide personalized care for every patient We are passionate about providing high quality patient care relationships with our referring Providers and nurturing our company culture Vivo Infusion has received The Gold Seal of Approval from The Joint CommissionThe Joint Commission Gold Seal of Approval is a nationally recognized distinction voluntarily earned by a select set of healthcare providers An organization that achieves The Gold Seal of Approval shows its commitment to holding itself accountable to a high bar for quality and safety for those they serve Learn more about Vivo by visiting our website httpsvivoinfusioncom WORK ENVIRONMENT & PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job While performing the duties of this job the employee is regularly exposed to work near moving mechanical parts medical equipment and machinery The employees may be exposed to fumes or airborne particles and toxic or caustic chemicals The noise level in the work environment is usually moderate Specific vision abilities required by this job include close vision color differentiation distance vision peripheral vision depth perception and ability to adjust focus While performing the duties of this job the employee is required to stand; walk and talk hear and smell Requires excellent visual acuity and manual dexterity The employee is frequently required to use hands to finger handle or feel and reach with hands and arms Heshe is frequently required to sit; stoop kneel bend crouch or crawl The employee may be required to use safety equipment PPE personal protective equipment that may include but not be limited to face shield or goggles non slip shoes gloves mask and other protective garments and equipment RECRUITMENT PRIVACY STATEMENT Notice to All Applicants Vivo Infusion posts all open positions on the Careers page of the company website httpsvivoinfusioncomcareers Applicants will never be asked to provide personal identification information eg SSN Drivers License Passport or financial information eg Banking Information during the application and Interviewing process We may request Contact details such as name address email address and phone numberEmployment history including previous employers and job titlespositionsBackground information including academicprofessional qualifications job qualifications education certifications or licenses details included in your CVresume transcripts and employment referencesNominated references including their name contact details employer and job roleProof of your eligibility to work in the USDesired salaryIf you have any questions or concerns about this Recruitment Privacy Statement or how we handle your personal data please contact us at ... or emailing InfoVivoInfusioncom